Sydnee u a G I truly appreciate the first time experience I had with puffco’s warranty process. I had a reliable, exceptional support agent named Sydnee who was in commutation with me. Not only was Sydnee kind and assisted me along the way with trouble shooting, her professionalism and patience along the process goes unnoticed. I have many products and accessories of puffco, and i have never been confident enough to reach out for assistance online; i can personally say this first time experience was above and beyond any experience I’ve had and went above my standards! Thank you again puffco! Peace and love.

I was having issues with my Puffco… I was having issues with my Puffco after an interruption during the updating process. Ron sent a troubleshooting guide, and my dear Tocahontas is back up and running with the colors of the dabs!

The support staff is amazing The support staff is amazing. I broke my puffco on accident and rest assured, a staff member was able to offer me a one-time courtesy replacement puffco! Off the walls legendary! Best company and for sure the future of yabbing right here! 10/10

The agent Cass The agent Cass, was absolutely fantastic. Solved my problem in a few minutes. New parts in the post and I'm extremely satisfied with both the puffco policy and customer care . If I could give 10 stars I would.

Excellent customer support We purchased our Peak 2 months ago, and 100% due to user error we broke the atomizer. Puffco support was super fast and helpful, and were able to assist me in ordering a new part in a very speedy manor. Extremely friendly and helpful, would recommend their products to anyone!