Anne Marie Price
GBOne Stop GREAT Vape Supplier! Just don’t waste your time shopping anywhere else. I have been purchasing my vape juice from this company for years and tried a lot of different shops here and there and they just don’t compare to service and quality of product with this company. Seriously really fast shipping too. I could not be happier. Very customer service oriented as well.
Lars
GBBad customer service /shipping Ordered Vapes. 18 days later still nothing in the mail. Vape Royalty "customer service" keeps blaming the USPS. They even told me to contact them for reimbursement, knowing I can't get that. They say once they ship it, it's out of their hands. The SELLER has the responsibility to deliver a paid order. NOT the buyer. Do NOT trust this company!
Customer
GBHad a new Smok pod arrive DOA, requested replacement Had a new Smok Novo 4 pod arrive DOA. Sent a email to VR's customer svc. I was rather surprised to be asked to provide a quick video proving it would not charge or power on but OK, sure, for their vendor warranty I can agree. Took a few checkup emails over the next couple of weeks (hence 4*) but VR eventually did ship me a new unit so overall happy with the experience. Any prior purchases have been great from the excellent website search ability to timely shipment (and certainly competitive prices)!
Asif Arifuddin
GBordered 6 tyson units ordered 6 tyson units. Never came . Contact support and they said to contact USPS , They charge you insurance for these issues and still they ask you to figure it out and keep your money. I wouldn't shop with this vendor as there are better ones out there that actually stand behind their service.
Roland Casarez
GBGreatest Online Vape Company of all… Greatest Online Vape Company of all time.. I have been vaping for over 10 yrs and have used various online companies for my wide needs of vaping products & accessories until I found Vape Royalty, they are hands down the overall best company around from the latest & updated devices, to their vast selections of juices and accessories, to their prompt processing of my orders to their fast shipping & deliveries. They have the best Customer Service Representative that take care of their customers. I highly & gladly recommend Vape Royalty to all my friends in the vaping community.. Great Work Guys Keep up the Great Work SATISFIED CUSTOMER FOR LIFE Roland Casarez San Antonio Texas