ordered 6 tyson units ordered 6 tyson units. Never came . Contact support and they said to contact USPS , They charge you insurance for these issues and still they ask you to figure it out and keep your money. I wouldn't shop with this vendor as there are better ones out there that actually stand behind their service.

Had a new Smok pod arrive DOA, requested replacement Had a new Smok Novo 4 pod arrive DOA. Sent a email to VR's customer svc. I was rather surprised to be asked to provide a quick video proving it would not charge or power on but OK, sure, for their vendor warranty I can agree. Took a few checkup emails over the next couple of weeks (hence 4*) but VR eventually did ship me a new unit so overall happy with the experience. Any prior purchases have been great from the excellent website search ability to timely shipment (and certainly competitive prices)!

Great service all the time. I have been ordering from Vape Royalty for years. Great customer service, I'm very happy with the time of shipment. Would recommend them for sure.

One Stop GREAT Vape Supplier! Just don’t waste your time shopping anywhere else. I have been purchasing my vape juice from this company for years and tried a lot of different shops here and there and they just don’t compare to service and quality of product with this company. Seriously really fast shipping too. I could not be happier. Very customer service oriented as well.

worst customer service experience worst customer service experience. pretty sure this website is a scam. i found others having the same issues as me in a reddit thread. they attempted to double charge my credit card. somehow usps attempted to deliver once and said my address didn't exist. 🙄 vaperoyalty won't even e-mail me back so i've had to dispute it with the credit card company. no number to call. honestly, go to mipod. i should've just stuck with them.