Incredibly rude customer service Incredibly rude staff. I have no issue with the return policy, BUT, trying to get a straight non-snarky answer out of them is just not possible. I DO NOT RECOMMEND THIS COMPANY AT ALL

Your business is the best Your business is the best. I ordered a bubbler pipe, knew it would be easier on my lungs than a straight pipe. The packaging was phenomenal. I also got the charger and an x-tra battery. I was having some trouble figuring a few things out so I emailed your help department and they responded right away. You have a quality business, for sure!

Great product both the Magnum 3 &… Great product both the Magnum 3 & Titanic 3 are smooth hitting and easy to use. And customer service is great also my Magnum 3 stopped working and without hesitation they sent me a brand new one with in 3 days. I will keep purchasing from Puri5 as the product is #1 in my opinion.

Was OK until it Broke I liked the Magnum 2 until it stopped working roughly 2 years after I purchased it. I took EXCELLENT care of the pen, and used it once a day (with a break of 10 months where it wasn't used at all). The battery/charge was always tempermental, but as long as I remembered to bring a charging cable everywhere, this was fine. NOW, the pen won't charge at all, and thus is useless. Since lithium-ion batteries degrade over time, I purchased a new one in case this was the issue; it wasn't. (I also purchased a new charging cable and tried different outlets). After about a year of use, it's a dud.

This is my first vape pen after smoking… This is my first vape pen after smoking for years. I really like the results I get with setting different temps and using different grinds, packs, air flow, etc Only reason I don't give 5 stars is some of the instructions are not clear and I can't find reference with what to do with the oven screen, what is the deal with the half-moon shape and how should it be positioned in the chamber?