Was OK until it Broke I liked the Magnum 2 until it stopped working roughly 2 years after I purchased it. I took EXCELLENT care of the pen, and used it once a day (with a break of 10 months where it wasn't used at all). The battery/charge was always tempermental, but as long as I remembered to bring a charging cable everywhere, this was fine. NOW, the pen won't charge at all, and thus is useless. Since lithium-ion batteries degrade over time, I purchased a new one in case this was the issue; it wasn't. (I also purchased a new charging cable and tried different outlets). After about a year of use, it's a dud.

Incredibly rude customer service Incredibly rude staff. I have no issue with the return policy, BUT, trying to get a straight non-snarky answer out of them is just not possible. I DO NOT RECOMMEND THIS COMPANY AT ALL

Scott was a savior Scott was a savior, out in NY office's... He gave us the true customer service experience that we've come to miss in this country. Not to mention how above and beyond your Puri5 wickless ceramic cartridges are. You can skip an e-rig with this, just load up your Puri5 and say goodbye to mystery gotten wicks and strange metals heating up with your oil, that just doesn't exist here. This is a ceramic bucket, no coils are present that touch the oil. I can finally huff my concentrate with ease knowing it's only product I'm inhaling instead of toxic impurity. Thanks Puri5!

I cant review a product i did not… I cant review a product i did not receive, as after i initially ordered the Magnum 3 But it was Back-Ordered and i did not want to wait so i ended up contacting them back thru email and i was able to change my order, so i ordered 2 GIG Pro Pens, One for myself and One for someone else, and we both really like the GIG Pro, Its quality built, made to last, and the fact that its heating element are not metal coils as it is coil-less, and instead has a ceramic lined bowl, and will not have to be replaced as often as the coiled burners and also tht you arent inhaling any metal from the coils.

I've only had my Magnum3 for a week and… I've only had my Magnum3 for a week and I really enjoy using it. I ordered the bubbler accessory but when I got it there was a small leak. I contacted customer service and they are sending a replacement. The product works well, the customer service is fantastic.