Incredibly rude customer service Incredibly rude staff. I have no issue with the return policy, BUT, trying to get a straight non-snarky answer out of them is just not possible. I DO NOT RECOMMEND THIS COMPANY AT ALL

I cant review a product i did not… I cant review a product i did not receive, as after i initially ordered the Magnum 3 But it was Back-Ordered and i did not want to wait so i ended up contacting them back thru email and i was able to change my order, so i ordered 2 GIG Pro Pens, One for myself and One for someone else, and we both really like the GIG Pro, Its quality built, made to last, and the fact that its heating element are not metal coils as it is coil-less, and instead has a ceramic lined bowl, and will not have to be replaced as often as the coiled burners and also tht you arent inhaling any metal from the coils.

Repeated customer Repeated customer - I love the products, works really well but lost the chamber filter to my titanic 3. When trying to buy another part I was shocked to see the shipping costs of $50 for a $15 part. I Spoke to the team and was informed that nothing can be done to lower the price of postage and the method of posting could not be changed. I now have a £140 vape which cannot be used as I am not willing to pay $50 for a part which is near enough half the price for another vape. Think carefully before purchasing the product!

This little guy is awesome This little guy is awesome! I found only packing half full with a light tap down works great and I get ripped. Best part is the smell, virtually non existence. Only reason not 5 stars is battery life and price. You can pick up spare batteries and charges, but for 200 this should last longer. But for no smell almost worth a few extra dollars. Definitely worth it if smell is an issue.

Was OK until it Broke I liked the Magnum 2 until it stopped working roughly 2 years after I purchased it. I took EXCELLENT care of the pen, and used it once a day (with a break of 10 months where it wasn't used at all). The battery/charge was always tempermental, but as long as I remembered to bring a charging cable everywhere, this was fine. NOW, the pen won't charge at all, and thus is useless. Since lithium-ion batteries degrade over time, I purchased a new one in case this was the issue; it wasn't. (I also purchased a new charging cable and tried different outlets). After about a year of use, it's a dud.