Fraud Ordered Dec. 29, “awaiting fulfillment” Dec 30. Contacted on Wednesday Jan 4 and was told item was fulfilled and waiting to ship as of Tuesday Jan 3. Said I would check back in couple days. Friday checked, no response. Mon Jan 9 requested a cancel/refund. Response claims items are not in stock until Wednesday. Asked for cancel/refund due to lies and no effort to actually fulfill order. Horrible.

Used a groupon Added expedited shipping to my groupon and expedited shipping isn't any faster than normal, so it was a waste of $7.95. The product arrived and is working just fine.

Excellent customer service I ordered the KISS vape and a cartridge from VapeBrat and the shipment came in very quickly - I even got a free leash! I received the incorrect color vape so I notified VapeBrat and didn’t hear back but was pleasantly surprised to receive a replacement free of charge in just a few days!! The only negative thing to say is that they don’t accept online payment but customer service and quality of product makes up for this.

Still havent received anything ordered… Still havent received anything ordered awhile back horrible service crazy wait times

I ordered from their sister Company… I ordered from their sister Company (E-nail.com) and I am very unimpressed so far. The product I received was deflective and inoperable. I contacted their customer service by phone and was told to send pictures via email, which I did promptly. 5 days later I called back and was hung up on somehow, after waiting 15 mins on hold already! I can confirm I didn't hang up because my phone was lying on my desk untouched on speakerphone when the call ended. I eventually got a hold of someone who called their superior while I was on the phone and they decided right there to send me a replacement battery. Why did it take 5 days and me calling back to get this accomplished? I'm trying give them the benefit of the doubt thinking they're just super busy. But, I'm starting to wonder about the overall quality of this entire company. I'll return to update once I receive the replacement part.