Damaged product Received KM hookah vase with crack on vase. After contacting customer service was sent a disclaimer for KM products because they are handmade they may have imperfections. However because this product has a crack it is likely to worsen over time and this is not a helpful resolution. I will avoid future business and would not recommend dealing with SouthSmoke.

Overlooked some items in my order Overlooked some items in my order. Reached out to sales and someone got back with me quick. Kenneth went above and beyond to help me figure everything out. Thank you again for all the help.

Received the wrong order 3 times in a… Received the wrong order 3 times in a row. Finally gave up and requested a refund for the hookah. Micheal Appel was completely useless and rude. He told us he would give us a refund if he couldn't fix the problem and did not fix the defective hookah. His solution was to send an additional 2 hookahs, that were not the same design. Michael was completely unprofessional and rude. He kept interrupting me when I was talking and we even got into a shouting match. I eventually went to my bank and filed a dispute and received my money back. I would not recommend this business to anyone.

The front desk ladies have no respect… The front desk ladies have no respect to customers liers, unprofessional maybe they should learn how to deal with customers in a good manner.

This is the worst company to deal with… This is the worst company to deal with tried to place a order five different times each time they cancelled the order for security reasons. When I called customer service they told me to try making a new account and order which I did they still cancelled the order. All that trouble and the manager wanted nothing to do to make it right for my trouble. I am very disappointed because at one point I really had a good experience with his company.