This is the worst company to deal with… This is the worst company to deal with tried to place a order five different times each time they cancelled the order for security reasons. When I called customer service they told me to try making a new account and order which I did they still cancelled the order. All that trouble and the manager wanted nothing to do to make it right for my trouble. I am very disappointed because at one point I really had a good experience with his company.

great - no - better then great !!!!!! have always been totally satisfied with my purchases and their products !!!!!!!!!!!!

Terrible customer service Terrible customer service. Representatives so not know how to treat new clients. Have an awful system in place. Tried to set up my account for almost 3 weeks! DO NOT DO BUSINESS WITH THEM. Go to hookah wholesalers or Hookah Shisha.

Was a customer for years Was a customer for years. Would have a few crushed coals now and then but never had to deal with customer service. Until they sent me the wrong order. First they call me and tell me that i have to send my package to the right customer. And the otber customer would send me mine. After thinking about it, i decided to just return it. I dont want someone else touching my stuff like that. When i asked "what if the other customer doesnt send it?" Im told "then i will be even greater in your debt." The most unprofessional thing ive ever heard. I was told they could not overnight me a new package. After dealing with them for a few hours Im told the fastest they can get me a new order is 5 days because "our packages have been picked up for the day". The irony in the fact that i have to go to the post office now just to get my own money back but they cant send me a new package is insane. Just find another company. Edit: they contacted me again and told me they may be able to get it to me quicker

South Smoke Shop is great and send out the order PDQ. Couldn't ask for any better service than SSS provides. There aren't any "smoke shopes" in Gainesville, therefore I have to use SSS. Thanks SSS for your prompt service.