Was a customer for years Was a customer for years. Would have a few crushed coals now and then but never had to deal with customer service. Until they sent me the wrong order. First they call me and tell me that i have to send my package to the right customer. And the otber customer would send me mine. After thinking about it, i decided to just return it. I dont want someone else touching my stuff like that. When i asked "what if the other customer doesnt send it?" Im told "then i will be even greater in your debt." The most unprofessional thing ive ever heard. I was told they could not overnight me a new package. After dealing with them for a few hours Im told the fastest they can get me a new order is 5 days because "our packages have been picked up for the day". The irony in the fact that i have to go to the post office now just to get my own money back but they cant send me a new package is insane. Just find another company. Edit: they contacted me again and told me they may be able to get it to me quicker

Overlooked some items in my order Overlooked some items in my order. Reached out to sales and someone got back with me quick. Kenneth went above and beyond to help me figure everything out. Thank you again for all the help.

Great Prices & Nice service "I have been using this company for years. They have great prices and quick delivery. I recommend them to all my friends. Truly an outstanding company."

South Smoke Shop is great and send out the order PDQ. Couldn't ask for any better service than SSS provides. There aren't any "smoke shopes" in Gainesville, therefore I have to use SSS. Thanks SSS for your prompt service.

Three orders avoided by Security… Three orders avoided by Security reasons. But what I did wrong - nobody can't tell me.