Received the wrong order 3 times in a… Received the wrong order 3 times in a row. Finally gave up and requested a refund for the hookah. Micheal Appel was completely useless and rude. He told us he would give us a refund if he couldn't fix the problem and did not fix the defective hookah. His solution was to send an additional 2 hookahs, that were not the same design. Michael was completely unprofessional and rude. He kept interrupting me when I was talking and we even got into a shouting match. I eventually went to my bank and filed a dispute and received my money back. I would not recommend this business to anyone.

South smoke house is the best been … South smoke house is the best been going over there for like 5 years now ..The workers help u the fast and so nice. Can't bet it .love them

Damaged product Received KM hookah vase with crack on vase. After contacting customer service was sent a disclaimer for KM products because they are handmade they may have imperfections. However because this product has a crack it is likely to worsen over time and this is not a helpful resolution. I will avoid future business and would not recommend dealing with SouthSmoke.

It doesn't get any better than this!!! My order is always processed and shipped quickly so I receive it in the minimum amount of time. Prices are usually the lowest for the products I order and free or discounted shipping costs occur quite regularly.

Terrible customer service Terrible customer service. Representatives so not know how to treat new clients. Have an awful system in place. Tried to set up my account for almost 3 weeks! DO NOT DO BUSINESS WITH THEM. Go to hookah wholesalers or Hookah Shisha.