I placed a 77$ order I placed a 77$ on Aug. 15. I bought extra to get the free Priority shipping. My initial delivery date was set for August 19. It didn't show. I emailed the shop to tell them on the 20th. They basically said take it up with the post office. That afternoon I filed a missing package report, and was given a case number, which I sent to them. It's now the 27th, still no package, I'm out $77, and I insisted that they either refund me or resend the order. "Arrive" traced the package to one (the first) stop, then nothing. It's been three correspondences I've heard back from them. I'll get this until Monday, (two weeks from the initial delivery date) and lodge a formal complaint with the Better Business Bureau.

I would not recommend ordering from… I would not recommend ordering from these people. Its been almost a month since I placed my order, they printed a shipping lable the day I ordered and everytime I ask customer service why they still have not sent my package out and they give me the same awnser thats its in pre transit but the post office still have not recieved my item. Now they are not answering my emails. I feel like I got screwed big time. Very disappointed!

I ordered 2 day shipping for a reason I ordered 2 day shipping for a reason, not to have them send it out whenever they get to it. When i go to edit my order in my confirmation email the link says my order is not found. Not at all pleased with the shipping time after spending more money to have it shipped sooner.

Trash If there was an option for less than 1 Star I’d select that. I ordered something in February and I still have not received the email to redeem it. I did get the confirmation email. I’ve talked to customer service multiple times and the answer I get is always the same. I would prefer a refund at this point but it also isn’t available. Work on that

Free shipping and quality product Free shipping and quality product. Shipping can be slower than expected. I am however disappointed in the prices which have changed several times in the last year. The loyalty/rewards program didn't exist when I started using this site 2 years ago but the prices were unbeatable. 120ml options just went up 1$ again to 27.95... when I first started using this site they were under 25$. I could understand the increase if I was getting something different, but it's the same product and packaging is free from USPS. Loyalty rewards program is virtually useless, rewards take too long to accumulate and what you receive by using them is a discount that you used to receive on every order. Might be time to shop around.