Poor Shipping & Communication! When you post on your website, "order in the next 21 hours and receive by Saturday," you're guaranteeing delivery. When the order doesn't show up until Monday, you didn't fulfill your promise. Poor communication from the website chat and didn't respond to email sent until delivery was made, like it's all better now. No apology, future discount or anything just an automatic email letting you know your package was delivered.

I placed a 77$ order I placed a 77$ on Aug. 15. I bought extra to get the free Priority shipping. My initial delivery date was set for August 19. It didn't show. I emailed the shop to tell them on the 20th. They basically said take it up with the post office. That afternoon I filed a missing package report, and was given a case number, which I sent to them. It's now the 27th, still no package, I'm out $77, and I insisted that they either refund me or resend the order. "Arrive" traced the package to one (the first) stop, then nothing. It's been three correspondences I've heard back from them. I'll get this until Monday, (two weeks from the initial delivery date) and lodge a formal complaint with the Better Business Bureau.

Unfortunately I have had a terrible… Unfortunately I have had a terrible time trying to get my DHL tracking number. I paid 67 dollars for 3 day shipping over a week ago and still have not got any information about when or if my order has even been dispatched or when I can expect it. Very disappointing.

Would give 0 stars if I could Would give 0 stars if I could. Ordered product without a problem, and then later get an email saying they want this wierd scanner to take a picture of my drivers liscence, which i obviously am not comfortable with. I understand the reason, but I wish they did this BEFORE I made a purchase like they are supposed to. Now they won’t send the product or refund my money and have not responded to me in days.

Solid Despite the awful reviews here, I had a pretty good experience with the website. I ordered a couple pods and a bottle of juice and the post office had a mix up which led to my original package being shipped back to the sender. I reached out to customer service and they gave me the option of store credit, refund, or package being re shipped. I chose to re ship it and they sent out a new package within the same week at no cost to me. Pretty fast response time and I was honestly surprised they made it that easy for me especially with the reviews I’ve read. Shoutout to Renzo & Nathan from customer service for helping me out.