Horrible all the way around I am so very disappointed with DaVinci! they sent me a defective device - it never worked from the moment I opened it up. I contacted support via their contact us and never got a response. Thankfully I was able to file a case with my credit card for the fraudulent behavior and got my money back. Do yourself a favor and buy a ZEUS - I bought one and love it!

I purchased a IQ2 And after a few… I purchased a IQ2 And after a few months, it didn’t work it wouldn’t turn on. I emailed da Vinci and they sent me back an email to send it back to the factory for repair. I received the vaporizer back from repair and it didn’t work so they told me to send it back again which I did after I received it back for the second time it still didn’t turn on. I sent them another email of what to do now and still haven’t received an answer back from them and it’s been three weeks. no not only that I purchased the vaporizer. I spent money on the postage sending it back twice. I bought a brand new accent vaporizer from them years ago then I purchased two IQ2’s And they still don’t respond to my emails. So now I’m looking to purchase a different manufacturers vaporizer and I hope I have a better experience with them.

Simple query, no response for THREE weeks and still waiting. Sorry for another negative review, but how can I not give one star when I have been emailing them twice a week for three weeks without a reply. Especially as the query was a very simple one about an accessory. Why do so many companies now simply don’t care.

Disgusting company It's been 2 months and I still haven't received the replacement I was promised from Davinci. Don't be fooled by their '10 year warranty' because it's useless if they don't actually honour it. I'm going to be contacting trading standards. Such a horrible company who don't respect their customers at all. Give your money to someone, anyone, else.

Company is scamming people! Company is a scam. I never got my order. They claim they have to use a third-party shipping service, so the tracking numbers they send don't actually track anything. Multiple tries to reach customer service and no response on any channel. DO NOT GIVE THEM YOUR MONEY!!!