This is the worst customer service This is the worst customer service I have ever experienced. Their vaporizer does not work. And all the great reviews shown are lies put out by the company itself. You cannot trust them or their inferior product

I have been waiting for over a month… I have been waiting for over a month now and warranty issues not solved. Can’t phone and my emails go unanswered! Would never have supported them if I knew they had such terrible Customer Service I feel completely Ripped Off!

very very slow shipping ordering from… very very slow shipping ordering from there website - if you order any product with expedited shipping thinking its going to come any time soon - its probably going to take alot longer that you thought or the expected shipping says. Horrible website & horrible customer service. Im not even sure if my products are going to get delivered at all at this point. Seeing it as a loss of a few hundred usd at the moment. Historically great products except the DaVinci iq2 charging port can break easily. Order in person if you can.

Disgusting company It's been 2 months and I still haven't received the replacement I was promised from Davinci. Don't be fooled by their '10 year warranty' because it's useless if they don't actually honour it. I'm going to be contacting trading standards. Such a horrible company who don't respect their customers at all. Give your money to someone, anyone, else.

I purchased a IQ2 And after a few… I purchased a IQ2 And after a few months, it didn’t work it wouldn’t turn on. I emailed da Vinci and they sent me back an email to send it back to the factory for repair. I received the vaporizer back from repair and it didn’t work so they told me to send it back again which I did after I received it back for the second time it still didn’t turn on. I sent them another email of what to do now and still haven’t received an answer back from them and it’s been three weeks. no not only that I purchased the vaporizer. I spent money on the postage sending it back twice. I bought a brand new accent vaporizer from them years ago then I purchased two IQ2’s And they still don’t respond to my emails. So now I’m looking to purchase a different manufacturers vaporizer and I hope I have a better experience with them.