Faulty Vape My original vape wouldn't turn off within a month of receiving it. I contacted customer services who required video proof of the fault plus the code on the box and receipt. Fair enough. After reading these reviews, I feel extremely lucky that I received a replacement! However, this one is doing the same thing! The instructions state that pressing 5 times in quick succession will turn vape on. Long hold to vape and then 5 presses to turn off. Its not turning off and I seem to have to do numerous times of 5 presses to get it on. I've also had to charge it for half hour to get it to work despite 3 lights flashing which mean charge is full. A very frustrating process and a waste of charging battery just coz it won't turn off. Although I am grateful for the replacement, I was hoping it would work properly. I would not recommend this product. I have given 2 * because customer service sent me a replacement.

I was sold a faulty tank that leaked… I was sold a faulty tank that leaked fluid. When I went back to where I purchased the tank the following day with receipt in hand I was told there is nothing that can be done??? I then emailed Smok customer service and they blamed it on a faulty Mod. What a joke this company will sell faulty products and does absolutely nothing to help resolve issues!! Please look forward in the future to see the emails this company sent!!

I bought the Novo 5 in September… here… I bought the Novo 5 in September… here it is December and it stopped working. I emailed them with all proof they requested and even though the item comes with warranty; I have to come out of my own pocket to pay for shipping the item back & also pay to get a form printed out. Instead of just sending a replacement as they rightfully should… I’m expected to jump through hoops when they’re the ones manufacturing defective products. I will NEVER buy a single item from this company ever again. I just threw the Vape in the garbage.

Don't buy Brought the SMOK Nord 2 , 2 days before flying out on holiday to Turkey. I burnt out both the coils in the 1st 2 days just by being in my pocket lucky enough I took a cheap reliable 88VAPE with me as you can't get a vape pen in Turkey for love or money. On return I bought some coils for the Nord 2 and had a chance to use it and yes like most of the reviews it leaks no matter what you try it leaks and I make sure of having to turn it off when putting in my pocket do not purchase. Get 3 88VAPE pens for the same price.

Recently purchased Novo4 Recently purchased Novo4, and first pod worked well. However, the second pod, which I didn't notice had a different coil, has leaked constantly and wasted almost half of the juice. And, since the second coil protruded more than the first, I can no longer use the first pod (Which had plenty of life left) because it pushed the electrodes down into the vape itself and the first pod can't make contact! What a complete screw up at the factory! Wish I'd never bought this garbage.