Horrific I have never in my life received such bad customer care. I bought an item which was faulty and then they gave me another item which was also faulty. Both had a button that couldn’t be pressed without falling inside. They decided this wasn’t their problem anymore and refused to do anything even though both times were their fault. No compensation or anything and they completely cut contact with me after I brought up consumer rights. They are a joke take your business literally anywhere else.

Every smok product I've used has been awful I'm assuming it's mostly a quality control issue but I've never had a smok product that's been worth the money. Whether it's the coils burning out instantly, leaking, firing on their own. They're just objectively bad products.

I’ve purchased smok products multiple… I’ve purchased smok products multiple times before through vape shops. The one time I purchased an item from their website it came in with a faulty battery (1-3 hits max before it needed to be put on the charger again). I contacted the customer support line who referred me to a third party warranty center who wanted me to pay for shipping (again) to have them either fix or replace the vape. Not impressed.

Smok is suposed to be a reputable… Smok is suposed to be a reputable manufacturer of vaping units. I have now bought 3 and every single one leaks juice into my pockets, I thought it was just the tank design, but three different types which cost £160 altogether all had the same issues. Still got them deciding what to do with them. Shop won't take back so stuck with them If I had a word of advice it would be: "avoid at all costs" they are terrible design and will ruin your shirt or whatever pocket you put them in as the fluid is a nightmare to remove.

Bought the Nord 4 what a big mistake… Bought the Nord 4 what a big mistake that was its bearly 4 months old and the filler cap has failed on both pods (snapped off) , one of the magnetic buttons has fallen out and gone missing never again, this is the second one I've purchased and the first one was a great vape, not sure why they would decrease in quality... never again