I’ve purchased smok products multiple… I’ve purchased smok products multiple times before through vape shops. The one time I purchased an item from their website it came in with a faulty battery (1-3 hits max before it needed to be put on the charger again). I contacted the customer support line who referred me to a third party warranty center who wanted me to pay for shipping (again) to have them either fix or replace the vape. Not impressed.

Regarding their Priv Bar Turbo Regarding their Priv Bar Turbo, It's loaded with menthol but not advertised. Dr. Cherry could've been great, but it's more like methol cherry with that strong menthol kick. Not my cup of tea at all! Smok, why ruin your flavors with mint? Guess I'll have to pass on this brand from now on.

Faulty Vape My original vape wouldn't turn off within a month of receiving it. I contacted customer services who required video proof of the fault plus the code on the box and receipt. Fair enough. After reading these reviews, I feel extremely lucky that I received a replacement! However, this one is doing the same thing! The instructions state that pressing 5 times in quick succession will turn vape on. Long hold to vape and then 5 presses to turn off. Its not turning off and I seem to have to do numerous times of 5 presses to get it on. I've also had to charge it for half hour to get it to work despite 3 lights flashing which mean charge is full. A very frustrating process and a waste of charging battery just coz it won't turn off. Although I am grateful for the replacement, I was hoping it would work properly. I would not recommend this product. I have given 2 * because customer service sent me a replacement.

Bought a Smok Morph 2 Bought a Smok Morph 2, eventually turned out to be a great machine....but the instruction booklet sucks, he'd to watch a YouTube video to figure out how to assemble it, make sure you tighten everything before putting fluid in it especially the coil. Batteries are hard to find, booklet says nothing about the 18650 batteries needing to be the flat type, wasted money on the wrong kind of batteries

Recently purchased Novo4 Recently purchased Novo4, and first pod worked well. However, the second pod, which I didn't notice had a different coil, has leaked constantly and wasted almost half of the juice. And, since the second coil protruded more than the first, I can no longer use the first pod (Which had plenty of life left) because it pushed the electrodes down into the vape itself and the first pod can't make contact! What a complete screw up at the factory! Wish I'd never bought this garbage.