Customer service is efficient Customer service answers emails in a timely manner and quick to resolve any issues that may arise with sizing.

Metal piece broke off I went to put my boys harness on him like I do every morning and it wouldn’t latch. On inspection one of the metal fasteners had broken off. Very disappointed and now my boy is without his harness and I can’t afford another one.

Don’t put your return information on… Don’t put your return information on your website if you’re not going to honor it, and then finally change it to accommodate your needs.

Incorrect item sent with No Return option. BAD Customer Service. I bought several items and received the wrong harness color and size. I've emailed the frenchie store and sent Instagram messages through their page. They have not responded to me nor will they help guide me on how to return this incorrect item. I'm now stuck with the wrong color and size. Never buy anything from this store, they have the WORST customer support. Good luck returning an incorrect item.

The awesome hoodie that I bought for my frenchie named "Precious." The hoodie that I bought for my "Precious" frenchie fits her perfectly! The stretch in the material around the belly area will allow for her to continue to grow and still fit into this garment very comfortably. It allowed her to stay warm when the morning temperatures dropped to the 30's (Fahrenheit). Precious had no problem trotting around outside to go "potty" as she wasn't cold AND the hoodie actually kept her bat ears warm until she was ready to come back into the house. Did I mention it is also stylish? I feel I have to get a top to match HER now!