I love the quality of the harnesses and… I love the quality of the harnesses and their buckles. I wish the shipping cost wasn't so high so I could buy more often, but in general the service is very good. I will continue buying.

Incorrect item sent with No Return option. BAD Customer Service. I bought several items and received the wrong harness color and size. I've emailed the frenchie store and sent Instagram messages through their page. They have not responded to me nor will they help guide me on how to return this incorrect item. I'm now stuck with the wrong color and size. Never buy anything from this store, they have the WORST customer support. Good luck returning an incorrect item.

Don’t put your return information on… Don’t put your return information on your website if you’re not going to honor it, and then finally change it to accommodate your needs.

Customer service is efficient Customer service answers emails in a timely manner and quick to resolve any issues that may arise with sizing.

Unwilling to come to a resolution I ordered these adorable bear hoodies for my dog. Despite measuring her and using the size chart provided on the Frenchiestire website, they refused to make an exchange for a different size. I understand that the items I purchased were “last sale items” however their measurement chart was deceptive. I think it’s not good customer service practices that they cannot offer an exchange.