Incorrect item sent with No Return option. BAD Customer Service. I bought several items and received the wrong harness color and size. I've emailed the frenchie store and sent Instagram messages through their page. They have not responded to me nor will they help guide me on how to return this incorrect item. I'm now stuck with the wrong color and size. Never buy anything from this store, they have the WORST customer support. Good luck returning an incorrect item.

We love Frenchiestore! I’ve been shopping w/ Frenchiestore for a while now and I’ve had nothing but good experiences! I absolutely love their products - they are comfortable, fashion forward and functional. That tripartite is hard to find in any product line but they nailed it! I also appreciate their customer service too, they reply quickly and are always willing to help.

Customer service is efficient Customer service answers emails in a timely manner and quick to resolve any issues that may arise with sizing.

Easy purchasing Easy purchasing, great pricing, and decent ship time. I would order again. My frenchie looks so handsome in his new collar.

Unwilling to come to a resolution I ordered these adorable bear hoodies for my dog. Despite measuring her and using the size chart provided on the Frenchiestire website, they refused to make an exchange for a different size. I understand that the items I purchased were “last sale items” however their measurement chart was deceptive. I think it’s not good customer service practices that they cannot offer an exchange.