Very unorganized company. I'd like to start this out by saying that the customer service team is absolutely amazing. They're wonderful to work with. My issue is with the fact that I have to contact them so often. I've had issues before with orders arriving a bit late. But this month is the worst so far. I paid for my copay March 20th. My birth control was due to arrive the 27th. The next business day after that it still hadn't arrived. My dashboard forced me to make a 2nd payment. My arrival date changed to April 9th. I got a refund for one of the payments. Now, today (April 7th), my arrival date has changed AGAIN to April 12th. Then I received an email saying a owe a copay. I checked my dashboard and it says I'm due to be charged that copay tomorrow. I shouldn't have to pay 3 times while I'm still sitting without my medication. Birth control should never be this much of a hassle. Editing to add that I was just now charged my copay for a THIRD time and my shipment date has moved AGAIN to April 15th.

My doc was super My doc was super helpful and made me feel heard and had made sure I always have help if I have a problem

I had issues with my insurance covering… I had issues with my insurance covering a prescription and I was ready to look elsewhere for birth control. Then I received an email from Queen with a solution at a reasonable cost! I’m so grateful!

Absolutely the best virtual way to get… Absolutely the best virtual way to get your prescriptions!! Answer a few questions, providers are able to actually pay attention and know what you need (changed me from a bad birth control I was having reactions too) and will go above and beyond to answer all questions & make sure you are able to get your prescriptions asap!! Will never want to use anyone else for my prescriptions! 💖💖

DO NOT RECOMMEND DO NOT RECOMMEND. Completely unorganized. Before Twentyeight Health, I was with Simple Health until they closed and moved all of their customers over to Twentyeight Health. I never once had to contact Simple Health, my prescriptions were ALWAYS on time. When it comes to Twentyeight Health, I have to message them at least once a month, if not more. I haven’t received a prescription from them in 4 MONTHS! They mess up and tell me to call TruePill to get a refill and that they’ll send me my prescription for the following month.. then the same thing will happen again. I messaged them at the beginning of April asking when my prescription would be here and they said the pharmacy was running behind but it would be on time. I got an email 8 days ago stating that my prescription was sent and when I went to look today, it just says that the label was created.. 😐 Don’t risk messing up your birth control schedule. Go somewhere else. These people do not care.