customer service saved me stress! Coming from simplehealth, my prescription was on auto fill and i’d get them quarterly without having to do anything—they were always on time. I was switched over to twentyeight health after simple health closed. As i was approaching the end of my sugar pill week this month, i realized i didn’t have my next shipment yet for some reason?? That was stressful, however, when i contacted the support team they were able to help and work with me to get my pills the day of from my local pharmacy at the same $0 copay! Thank goodness!! for the great customer support from Queen.

Very unorganized company. I'd like to start this out by saying that the customer service team is absolutely amazing. They're wonderful to work with. My issue is with the fact that I have to contact them so often. I've had issues before with orders arriving a bit late. But this month is the worst so far. I paid for my copay March 20th. My birth control was due to arrive the 27th. The next business day after that it still hadn't arrived. My dashboard forced me to make a 2nd payment. My arrival date changed to April 9th. I got a refund for one of the payments. Now, today (April 7th), my arrival date has changed AGAIN to April 12th. Then I received an email saying a owe a copay. I checked my dashboard and it says I'm due to be charged that copay tomorrow. I shouldn't have to pay 3 times while I'm still sitting without my medication. Birth control should never be this much of a hassle. Editing to add that I was just now charged my copay for a THIRD time and my shipment date has moved AGAIN to April 15th.

Delayed birth control I've now had a delay in my birth control shipment twice now, and they changed my brand two times already without notice. When I tried to get back on my old brand, they never even responded to my email. I could book an appointment with a gynecologist near me, go see them, get the birth control I want all before this company would ever send me my new packs. Please choose a different company unless you enjoy skipping your birth control for a month at a time because they can't fill orders on time.

Disappointing, do not communicate well I have been pretty disappointed by this company. I was originally using Simple Health before they switched to Twentyeight Health, and I never had any issues. My first shipment was over a month late, and I had to contact cutomer service to figure this out. No updates. I had to go to the pharmacy for one pack, which kind of defeats the purpose. Customer service is friendly when I reach out, but they should let you know when something is that late. It wasn't until I sent an email saying I plan to cancel my service that I got an email saying my BC was shipped. I also just got an email that I will automatically be added to a plan that is $12.99 per month, on top of what the BC packs cost. Perks include OTC medication and other things I don't need and did not ask for. I find this really distasteful and shady. There are better companies out there.

I had issues with my insurance covering… I had issues with my insurance covering a prescription and I was ready to look elsewhere for birth control. Then I received an email from Queen with a solution at a reasonable cost! I’m so grateful!