Stay away from this place! Shaquaysha at the front desk is… I've been going here for over a year, even taking my son because it's easier for me than seeing my PCP. However, Shaquaysha at the front desk is extremely rude! She even got an attitude and said, "Somebody in a bad mood today," when I couldn't understand her mumbled question underneath her mask and fluid in my ears. Then when I started talking she WALKED AWAY while I was speaking directly to her! When they took my vitals my heart rate was high simply because of how much Shaquaysha was rude! Thankfully this incident happened before I started using BetterMed for our company’s occupational health. There are plenty of other places to go without being treated like that. I will not be going back, ever.

Reception area was clean & orderly Reception area was clean & orderly, minimum wait time, staff friendly and knowledgeable. Procedure to clean & glue head wound was throughly explain (along with other options) , at home care also explained.

Back pain visit I had back pain from some heavy lifting. The check in process was quick and easy. I was taken to an exam room, checked out by the Dr, given prescriptions, etc and was on my way in no time. I would definitely come back to Better Meds/Midlothian, VA for my urgent medical needs!

Great staff and personality Great staff and personality. Definitely have been here more than twice for urgent care notice even late notice. Will definitely recommend, when the office is not busy, you're expecting to be there minimum 15 mins. You can do walks-in, highly recommend you to check their website and choose an appointment of your day of or next day. Please give it about minimum 2 hours ahead of appointment schedule to save time due to walk-in.

I was in big trouble my covid tis had… I was in big trouble my covid tis had expired by 3 hours as is needed to be 72 hours before flying exactly so I scheduled on the phone heading home to fxbg from Reagan airport and they accommodated me at 7:20 pm had my test the next day int he afternoon and I was able to fly to my grandmas funeral. they saved the day!!!