Bad experience The kit took about 4 weeks to arrive. When it arrived there was what looked like mold growing in/on the preservative container. I told them but submitted it anyway, and they confirmed the sample had been contaminated. They actually told me they are unable to send a replacement kit because they are pausing operations (commendable if true, but you wouldn’t be able to tell by their website) and recommended I take a full refund. I requested the refund 3 weeks ago and, although they said it would process within 10 days, I have still not received it.

A great kit and very helpful people at Dadi Ordering my Dadi kit has been great to give me the ease of mind about my family/future planning. Their customer support team is also top notch. They were helpful every step of the way- making sure it gets to me on time, being open to rescheduling it and sending me updates on shipping and analyzing. I would recommend getting a Dadi kit to anyone.

The only sperm storage product worth considering Dadi is using the best and most forward-thinking technology on the market when it comes to sperm storage. And it's not even close. The product is designed well and easy to use. Customer support has gone above and beyond answering any questions or concerns that I've had all along the way. And the guidance from experts and nursing support have given me complete confidence in our family planning journey.

Best customer service and overall experience Was using this service as a bank and instead got an unfavorable report that led me to rethink my decision. Received unmatched customer service with the quickest and most helpful replies! They cared much more about my situation than they did keeping any money or ignoring me. Their shipping date is scheduled through your own preference and everything arrives timely and just as advertised and they have no problems refunding. Overall great experience and is as every business should, the service is completely in your hands and they will help you no questions if you need!

Smooth Process Process was very easy. I assume it works and the process of getting the sperm back isn't too difficult. The only downside I've seen is that you cannot specify a successor or beneficiary of something were to happen to you (death, etc) and you wanted someone else to be able to choose what to do with your specimens. Other than that, this was a very affordable option and the customer service was great!