Best customer service and overall experience Was using this service as a bank and instead got an unfavorable report that led me to rethink my decision. Received unmatched customer service with the quickest and most helpful replies! They cared much more about my situation than they did keeping any money or ignoring me. Their shipping date is scheduled through your own preference and everything arrives timely and just as advertised and they have no problems refunding. Overall great experience and is as every business should, the service is completely in your hands and they will help you no questions if you need!

Excellent and caring customer service. I just ordered my kit after a long discussion with Dave, who I believe is their director of customer service. I must admit, I was apprehensive about talking about a relatively sensitive topic. Dave was incredibly warm, patient, knowledgeable, and made it clear that no question was stupid or taboo. He put me at ease immediately, and went above and beyond answering all my questions and concerns. I must have driven him crazy with all the questions, tbh, but he could not have been nicer. He also assured me I could contact him during and after the process if anything else came up. I am very happy I chose Dadi and feel well taken care of.

Trans girls beware Trans girls beware! They only store 3 vials from one sample whereas instead of limiting it to 3, if there is more volume other companies like sppare.me will give you up to 6 vials or more- this is sooo important if u ever want to have kids. I felt I couldn’t not talk about this. Their response over email was so dismissive and rude and said it was a “business decision” cringe!

Off experience The customer support initially came across as rude (they clarified later) in explaining how we can have a sample not viable, offered to have further explanation. Also, their box broke in transit, just by looking at it, you can see it needs to be better designed for protection (it’s all around very hard) not much cushion inside just more plastic. They sent me another box and it got processed. After getting the results and being worried went to our doctors and they said to take it with a grain of salt. This box is great if you’re not TTC and just want info, if TTC just go to your doctor. Overall ok experience. The results are easy to read.

Hidden cost to store with dadikit Dadikit is affordable but it comes at a cost otherwise. I froze sperm in July 2019, we recently pulled them out for IUI and only 0.68% of the motile sperm were still there after thawing. National average for this process is somewhere around 85%. Whatever process dadikit uses for safekeeping/storage/transport, it is damaging and J don’t want anyone else to go through that.