Excellent and caring customer service. I just ordered my kit after a long discussion with Dave, who I believe is their director of customer service. I must admit, I was apprehensive about talking about a relatively sensitive topic. Dave was incredibly warm, patient, knowledgeable, and made it clear that no question was stupid or taboo. He put me at ease immediately, and went above and beyond answering all my questions and concerns. I must have driven him crazy with all the questions, tbh, but he could not have been nicer. He also assured me I could contact him during and after the process if anything else came up. I am very happy I chose Dadi and feel well taken care of.

Ro’s sperm kit / dadikit total scam Ro’s sperm kit, which used to be called Dadi, is completely fake. My test result indicated that I was completely infertile, and then we got pregnant 2 weeks later. The data is widely inaccurate and shouldn’t honestly even be legal. Not to mention their customer service is abysmal and the entire online experience fragmented and confusing.

Off experience The customer support initially came across as rude (they clarified later) in explaining how we can have a sample not viable, offered to have further explanation. Also, their box broke in transit, just by looking at it, you can see it needs to be better designed for protection (it’s all around very hard) not much cushion inside just more plastic. They sent me another box and it got processed. After getting the results and being worried went to our doctors and they said to take it with a grain of salt. This box is great if you’re not TTC and just want info, if TTC just go to your doctor. Overall ok experience. The results are easy to read.

I don't like leaving reviews but feels like a scam I don't like leaving reviews unless something is exceptionally good or bad, and this one is just ridiculous. I ordered a kit and then have gotten no follow-up, no e-mails, no expected delivery date, nothing....?! I came here and saw that MANY others had faced the same issue as well as quality issues, like the fact that they're destroying sperm with their freezing process, which is extremely concerning. The whole thing feels scummy and scammy. Anyway, I am not here to waste my time. I'm getting a refund and buying my kit from Legacy Sperm instead. Simple. BTW, nobody has asked me to write this, nobody has paid me to write this, I'm just a really annoyed customer who now has to waste his time.

I can’t speak on a medical aspect as… I can’t speak on a medical aspect as I’m no doctor and this was my first time doing anything like this. I do know the kit was delivered the day I was told and received the next day. The customer service was fast and they worked with me through a couple issues that arose with no problems or hesitation and I wouldn’t hesitate to do business with Dadi again