Off experience The customer support initially came across as rude (they clarified later) in explaining how we can have a sample not viable, offered to have further explanation. Also, their box broke in transit, just by looking at it, you can see it needs to be better designed for protection (it’s all around very hard) not much cushion inside just more plastic. They sent me another box and it got processed. After getting the results and being worried went to our doctors and they said to take it with a grain of salt. This box is great if you’re not TTC and just want info, if TTC just go to your doctor. Overall ok experience. The results are easy to read.

Complete scam. Period. Complete scam! They will keep charging you. There is no way to cancel. Just when you think you're cancelled finally, a charge will pop up a year later. AVOID!

Bad experience The kit took about 4 weeks to arrive. When it arrived there was what looked like mold growing in/on the preservative container. I told them but submitted it anyway, and they confirmed the sample had been contaminated. They actually told me they are unable to send a replacement kit because they are pausing operations (commendable if true, but you wouldn’t be able to tell by their website) and recommended I take a full refund. I requested the refund 3 weeks ago and, although they said it would process within 10 days, I have still not received it.

The only sperm storage product worth considering Dadi is using the best and most forward-thinking technology on the market when it comes to sperm storage. And it's not even close. The product is designed well and easy to use. Customer support has gone above and beyond answering any questions or concerns that I've had all along the way. And the guidance from experts and nursing support have given me complete confidence in our family planning journey.

Excellent and caring customer service. I just ordered my kit after a long discussion with Dave, who I believe is their director of customer service. I must admit, I was apprehensive about talking about a relatively sensitive topic. Dave was incredibly warm, patient, knowledgeable, and made it clear that no question was stupid or taboo. He put me at ease immediately, and went above and beyond answering all my questions and concerns. I must have driven him crazy with all the questions, tbh, but he could not have been nicer. He also assured me I could contact him during and after the process if anything else came up. I am very happy I chose Dadi and feel well taken care of.