Awful, just awful. Like someone else wrote, if I could give them ZERO stars, I would - it's a damn shame this isn't an option. What already is a stressful time, is quadrupled by WinFertility. It was not my choice to go with them but rather, through the company I work at, the only way to use the benefits. I still do not understand how they are controlling the funds - and truth be told, they just deny a lot so I'm forever still paying out of pocket. I don't get it and it's an absolute joke to say the least. I also don't understand how the company I work for did not do their research. Why oh God why they came to chose WinFertility is beyond me. It's been hell and with half the treatments being denied, never mind some of the medicines, it's just been a brutal experience. And then their there is there app which is an absolute joke. It does not function properly and gives very little information (and going online, lol - you can't view anything once you sign in - everything is unclickable). They also only communicate via phone so good luck with that. But don't give in, just stay on the line - trust me - they won't call you back. It's just been a terribly frustrating sad experience. Too many tears. I will never recommend this company. Never.

I would give this 0 star if I could I would give this 0 star if I could. They can't even locate me in the system to start with when my insurance and company's insurance plan clearly states that Winfertility should come with my medical insurance. I called and they just said oh we'll escalate to another team to look into why and will get back to you within 2, 3 days and I never heard back. I had to call my insurnace again who reached out to them again and they still haven't looked into it. Like what is there for you guys to do when it's that hard for you to find your patients.

I had to call several times to make… Med delivery problems I had to call several times to make sure that the medicine was delivered when I needed it - received partial deliveries essentially completing order one day later than originally agreed upon. One day is not a long time but the hassle in a time sensitive process was too much for me

Dont Wast Your Time This is by far the worst experience I have ever had with a pharmacy. My company offers Winfertility as a benefit for individuals that have exhausted the insurance options. Needless to say this is why I chose this company. I was under the impression that it would be my best option and it turned out to be the worst. I have been trying to track down the status of my order since Thursday (right before the holiday weekend). I stressed the importance and my request was disregarded. I am truly disappointed that even after receiving multiple calls and emails since Thursday May 23rd no one from Winfertility or The Participating Pharmacy (I was nice to not disclose the name at this time) has contacted me.

EXCELLENT As anyone who’s gone through infertility issues knows, it can be tough. And you can have lots of questions! EVERY single time I’ve called WinFertility with a question, concern, inquiry, etc, they have been more than helpful and KIND. I can’t say enough great things about their customer service. Very helpful, patient, and thorough.