EXCELLENT As anyone who’s gone through infertility issues knows, it can be tough. And you can have lots of questions! EVERY single time I’ve called WinFertility with a question, concern, inquiry, etc, they have been more than helpful and KIND. I can’t say enough great things about their customer service. Very helpful, patient, and thorough.

Won’t call you back I have called and messaged to get a nurse to call me to “enroll” they never call and claim “called 4 times no answer, couldn’t leave a message” sat next to my phone each “appointment” time never a call, missed or otherwise, and my voicemail is empty. Is been a month of this back and forth. I’m giving up based on the reviews, sounds like I’d end up more stressed out using this company.

Former employee Former employee - Great nurses, IT dept and customer service team. Company does a wonderful job helping patients. BUT - Director of nursing - Depends on who you talk with! FL and CT (where WIN is based) are 'work at will' states. But still does not excuse the Director from firing, with NO warning, NO explanation until I pushed for it. She stated she had no time to talk about it and should have been in a meeting instead of the call (then PLAN better!!!!). Something about taking a different direction, blah blah - All BS!!! Lost health insurance the NEXT DAY-They planned that well! And this is after working there 4 years. No working with employees for them. They frown upon verbalizing yourself, and watch out if you ask a question, crisis!!! HR is horrible. Not allowed to suggest ways to improve their processes, no transparency, lots of secrecy. No room for advancement. One RN Mgr and one RN Supervisor quit within 1 week of each other a few months ago-Nobody really knows why, but both got better jobs!!! Lots of current employees are shocked and angry with how it occurred and the behavior of the Director, also scared for their own jobs. Good luck to all potential employees!

I had high hopes I had to cancel my fresh transfer due to OHSS and decided to pay on my own because I never received the support that was promised. I called early in my cycle to get a refill on one of the RX and was left on hold for 10 mins. Not sure why this happened but after that I had my Doctor send it to another pharmacy which was actually cheaper than the pharmacy you use. No one ever even called me to see if I still needed the RX or for any "support" through this process and I only chose this program for that reason. Disappointed

Height of rudeness It’s so weird that this company which seems to be so big has only one google review and no yelp review at all. You also cannot see any BBB report. How they manage to be review less other than this site? Nonetheless their inhuman treatment and rudeness of their employees is unbelievable. They don’t even know how to talk. There is no zero starts option which is actually what they deserve.