Diligent tracking and updates of my delayed delivery My products were very delayed - BUT their customer service representative was very responsive and remained diligent in trying to track and report any updates to me. I ordered 2 items - when both were delayed, they refunded me 10%. When second item was not able to be located they shipped another. When second item showed up, they told me to keep the new (now third) item. My little dogs enjoy them too!

Terrible quality Terrible quality! Bought two beds and a blanket. Within weeks, our small dog had ripped the zippers on both beds and the inserts are sticking out. Also, the inserts are a huge pain to get into the cover. Do not recommend.

Return We were not expecting the item we received. The company was very easy to work with us to resolve this issue.

WARNING - 30 Night Guarantee is not Real WARNING - 30 Night Money Back Guarantee is fake! I am writing to express my disappointment in the information I recently received regarding your 30-day money-back guarantee policy. I find it troubling that, despite the guarantee, I am required to cover the cost of international postage for the return of the product. As a loyal customer who has made a significant investment in your product, I am unsatisfied with both the quality of the product and the guaranteed service provided. Regrettably, I have decided not to return the product and will discontinue my relationship with your company.

Comfort plus The comfort bed was immediately commandeered by our 12yr-old dog. Sadly our young 12 month old puppy discovered the zip which she demolished but bed still usable and very much used.