Super Soft and Durable Took a while to arrive and a bit hard to cram the bolster into the cover but super soft, the dogs love it and has stood up to their digging

Customer service was very responsive Customer service was very responsive. However, when offering the money back guarantee, they should make it clear they are shipping from Europe and the return will be expensive. The bed is good quality and unfortunately, my girl passed before she could be comforted by it.

Return We were not expecting the item we received. The company was very easy to work with us to resolve this issue.

Terrible quality Terrible quality! Bought two beds and a blanket. Within weeks, our small dog had ripped the zippers on both beds and the inserts are sticking out. Also, the inserts are a huge pain to get into the cover. Do not recommend.

Product Arrived Defective Ordered product not realizing it's made in Italy, so it took about 3 weeks to arrive. Upon installing in my car on our first use I noticed a defective seam; 10 inches that completely unraveled and came apart next to the side zipper. I didn't want to go through the hassle of returning so I sent pictures and asked them for a discount. They gave me a disappointing 10% credit. I expected a 20% credit and I realize that I should have been more specific in my request. I did decide to repair the defect myself and am hoping nothing else falls apart, as the product design itself works well for us.