Customer service was very responsive Customer service was very responsive. However, when offering the money back guarantee, they should make it clear they are shipping from Europe and the return will be expensive. The bed is good quality and unfortunately, my girl passed before she could be comforted by it.

Terrible quality Terrible quality! Bought two beds and a blanket. Within weeks, our small dog had ripped the zippers on both beds and the inserts are sticking out. Also, the inserts are a huge pain to get into the cover. Do not recommend.

Return We were not expecting the item we received. The company was very easy to work with us to resolve this issue.

Big boy Wyatt Earp in love! Big boy Wyatt Earp loves his new dog bed. He spends a great deal of time in it, whether chewing his bone, a toy, his dad’s slipper (lol) or resting. It is incredibly soft and durable to cuddle our 90 lb handsome Wyatt Earp.

WARNING - 30 Night Guarantee is not Real WARNING - 30 Night Money Back Guarantee is fake! I am writing to express my disappointment in the information I recently received regarding your 30-day money-back guarantee policy. I find it troubling that, despite the guarantee, I am required to cover the cost of international postage for the return of the product. As a loyal customer who has made a significant investment in your product, I am unsatisfied with both the quality of the product and the guaranteed service provided. Regrettably, I have decided not to return the product and will discontinue my relationship with your company.