Customer service was very responsive Customer service was very responsive. However, when offering the money back guarantee, they should make it clear they are shipping from Europe and the return will be expensive. The bed is good quality and unfortunately, my girl passed before she could be comforted by it.

Diligent tracking and updates of my delayed delivery My products were very delayed - BUT their customer service representative was very responsive and remained diligent in trying to track and report any updates to me. I ordered 2 items - when both were delayed, they refunded me 10%. When second item was not able to be located they shipped another. When second item showed up, they told me to keep the new (now third) item. My little dogs enjoy them too!

Buyer beware. Satisfaction guarantee is bogus The bed is nice but didn't work for the location we needed it. It is also a fabric that really made my puppy want to chew it up. I tried to return it based on the satisfaction guarantee. They require you to ship it back to ITALY!!!!! And pay for the freight yourself. That really should have been disclosed. So they give you a 50% credit to keep it which is cheaper than sending it back and getting full credit

I didn't receive my order initially I didn't receive my order initially, and i posted on instagram that i hadn't received it. Karen emailed me and said she would send another so i wouldn't be out the money i had already paid. She also followed up on the tracking and delivery date giving me reassurance that this time i would indeed receive the bed :) And i did!! It is wonderful!

I ordered that rolling blue supposedly… I didn’t give a very kind review but actually my labradoodle is an absolute monster. Dogslanding replaced at no charge the toy that makes the most delightful sounds and I keep my eye on her as she’s a wrecking crew. She loves it and so do I. Best customer service I’ve ever had.