Hard to communicate with. Order was short. Order was short because they didn't have what I ordered. You can't speak to them on the phone (even though they have a # for order issues). They still speak of Covid protocols on the phone and on website. Emailing them back and forth for weeks (response usually within a day). Never got that type of fish I ordered. I opted for another Congo Tetra. They sent a little bitty fish. USP slow boat. Took 3 days. It was alive (amazing).

Dead fish I liked how fast it came but my fish was dead and the packaging was not substantial enough I expected better. Now I love how the catfish looked its just that was my dream fish I will get another one this summer I hope the packing is better than it was. Like i was expecting it to be lined with Styrofoam and cardboard shavings for warmth. !!!Please ship with care!!!

Very happy I have been searching for banded sharks for our newly completed pond and couldn't find them anywhere locally. I took a chance ordering online, and I'm so happy I did! I had initially tried to order more than they had available, and someone contacted me immediately to resolve that. They were delivered the next day happy, healthy, and even bigger and nicer than I was expecting! Thank you for your excellent customer service and care in packaging.

You guaranteed live arrival th If you want dead fish order from this companyat did… You guaranteed live arrival that did not happen. In fact quite the opposite do not appreciate Paying 45 plus dollars for dead fish. There was no mention of having to pay extra shipping to ensure a live arrival. Live arrival was guaranteed when this was brought to your attention. Your response was oh well. You should have paid more money. So as far as i'm concerned You are unreliable, untrustworthy misleading in your statements. And are not anyone I would ever choose to do business with again!

Great communication Great communication. Held off delivering until I was ready. Heat packs were used. Over all great deali g with Pet Zone