No update on shipping when asked… No update on shipping when asked multiple times Eventually received a “cancelled” shipment when asked for an update!!! Never got a reply from them advising why!

Consistently Reliable Over the past several years, I have purchased tropical fish from Pet Zone in summer and winter. I live on the east coast (many miles from Pet Zone). The packaging has always met the challenge of getting the fish cross country alive and in healthy condition - the best I've seen. The fish have always exceeded my expectations - Pet Zone is the best!

Quality, communication, and fast! I ordered 3 Half Banded Spiny Eels. PetZone sent me an order confirmation immediately. Then they sent order updates with specific shipping info. The order was processed with in 24 hours. My Eels arrived very healthy and they acclimated beautifully. Highly recommend Pet Zone Tropical Fish for online fish orders.

Quick shipping, healthy fish and great customer service I was worried about ordering fish online, especially since geographically I'm located far from Pet Zone. However all of my fish arrived safe and sound in great health. Pet Zone was prompt with processing my order and kept me informed of the status and shipping. Some fish were missing from the first delivery due to a packing error. Correcting this problem was hassle free with Pet Zone and their customer service was helpful and friendly, promptly resolving the mistake.

Not buying from them ever again! They sent me a wrong item even though packing list states the correct one with hopes I won't notice it. Explanation was the item was not in stock (not according to their website) and they sent a different one instead. Ate communicating with support they refunded the item price but not shipping I payed for. So, I lost shipping money even if it was 100% their fault. Shady practice, stay away!