Was sent fish with a faulty heat pack Was sent fish with a faulty heat pack, one fish was dead and 4 were barely alive. Mind you it was 10°F outside the day of delivery not including the 24 hour delay with Fed ex. The dead one I only received store credit ($19) and was expected to cover the shipping ($55) again. Instead of actually helping and answering questions all they did was send me a link to their DOA instructions. Horrible service. Edit. Introduced ich into my tank, and one of the gourami's died. DO NOT BUY HERE

Hard to communicate with. Order was short. Order was short because they didn't have what I ordered. You can't speak to them on the phone (even though they have a # for order issues). They still speak of Covid protocols on the phone and on website. Emailing them back and forth for weeks (response usually within a day). Never got that type of fish I ordered. I opted for another Congo Tetra. They sent a little bitty fish. USP slow boat. Took 3 days. It was alive (amazing).

Terrible communication Terrible communication, no update on order after 2 weeks. Multiple calls and emails and no results. Won't buy from again

Consistently Reliable Over the past several years, I have purchased tropical fish from Pet Zone in summer and winter. I live on the east coast (many miles from Pet Zone). The packaging has always met the challenge of getting the fish cross country alive and in healthy condition - the best I've seen. The fish have always exceeded my expectations - Pet Zone is the best!

No update on shipping when asked… No update on shipping when asked multiple times Eventually received a “cancelled” shipment when asked for an update!!! Never got a reply from them advising why!