Order arrived just over two weeks Order arrived just over two weeks, when I emailed about delivery times I got a prompt response. Will use again!

Products delivered on time Products delivered on time Everything I expected Will be ordering again soon

Unfortunately I think this is a scam. I placed an order for teeth whitening strips on the 4th of December, on the 9th I received a dispatch notice and tracking number. I have heard nothing since, the tracking has stalled and messages that I sent via the website contact form have not been acknowledged. The telephone number provided on the website is disconnected. I also wish it was made clear that the items are shipped from Hong Kong rather than Europe.

I cancelled the order I cancelled the order, but it got shipped anyway. 7 days have passed, still no response to my inquiry. It's literally a Chinese company with a British domain. I don't want the package, but no tracking number is provided so I cannot cancel it through the courier. If it gets delivered, I will have pay import taxes for it, which will be higher than the product itself.

Quick refund I decided to ask for a refund due to the long delivery times and negative feedback mentioned on here. I have to say: this processed immediately, and graciously. I can only really leave five stars as a result because I think honestly, this is good customer service.