"Simple Lab" - Makes Lab Results Simple to Understand I am the caretaker for a Class B water system in Washington state. We test our water every two years and the results are vitally important to nine households. In the past I have used a local lab. They are technically quite competent and reliable but the results are not very "user friendly." Compiling a report for dissemination to the water system members was tedious and time consuming. This year I had Simple Lab analyze our water and I could not be more pleased. From start to finish the process was "Simple" (pun intended) to use but with robust and multi-tiered informational support. The analyses required are chosen from a menu of options. The selections range from a single item to well-explained "packages." For me(us) the basic "Well Water" compilation was perfect. It was more complete and nearly half the cost compared to our previous lab. Simple Labs out-sources the actual analysis. They are partnered with a vast network of fully certified and accredited facilities across the U.S. and they unequivocally guarantee the accuracy and reliability of the results. Other reviewers have adequately detailed the smooth and easy logistics: - prompt delivery of well-packaged collection containers, - clear, concise directions, - mailing label and prepaid postage for return in the same container. It simply could not be easier. The presentation of results is where Simple Lab truly exceeded my expectations. Their Tap Score web site is beautifully crafted and exceptionally user-friendly. The basic information is clear, concise and easy to interpret. Simple Lab "flag" items that they feel warrant further explanation, but ALL of the results have links to additional information. A simple drop-down menu allows the application of different regulatory benchmarks (federal MCL, federal MCLG, etc.). In addition, there is easily accessible information on various water treatment options; how the assessment profile might effect "aesthetics" (odor and taste) and plumbing; and much more. The "depth" of the web site is truly impressive. All of this information is easily downloaded and can be shared with others via a secure link. The final element that adds sparkle to this five-star review is Robin, the customer service representative. I had a nerdy-type question concerning the size of the local well-water comparison group and sent off an e-mail with little expectation that it would actually be answered. I could not have been more wrong. Within minutes I received a response from Robin. She is an absolute delight -- efficient, personable, and tenaciously reliable. She explained that she needed to contact another department to answer my question and that might take some "persistence" but she WOULD get back to me within a week. Much to my surprise, that is precisely what occurred. Our brief e-mail exchange convinced me that Robin is the perfect person for the customer support role. If you have questions or needs they WILL be dealt with in a timely and pleasant manner. Those of you who routinely research products and services online are likely familiar with "Wirecutter" -- the N.Y. Times review arm -- which is how I discovered Simple Lab / Tap Score. I can't recall ever disagreeing with a Wirecutter recommendation and this is certainly no exception. Simple Lab is unequivocally a Five Star company.

Excellent Company I am so pleased with the service I received from Tap Score. I had problems with bacteria in my well water, and Tap Score was able to identify it so I could treat my water accordingly. Kelly was also very responsive and helpful. Kelly went above and beyond to help me get the answers that I needed. Excellent company with excellent ethics.

Very good experience, even with frozen water samples Overall, Tap Score provided a great service. The directions were easy to follow, the return boxes and postage made it easy to return the samples to the lab and customer service was terrific. The initial samples I sent in happened to be during a serious cold snap and Tap Score contacted me about a week after I had sent them in, to let me know that water samples had frozen and was unusable. They gave me the option of refunding my money or sending another kit. I chose the latter option and everything worked out fine. The results were very helpful and detailed. I would definitely recommend them.

was skeptical was skeptical, but the customer service was really good, the results website is very well laid out, and shipping back and forth was easy. tests results matched other water tests i had so it seems to be very accurate. I like that its not tied directly to any specific filter system sales pitch.

Easy and accurate testing with great support On the recommendation of a group of engineers at a recent watershed meeting, we ran the Advanced Well Water Test, which was quite easy. They supply everything you need, and in a matter of minutes your sample box is ready to send back to them. We were surprised to discover an unexpected risk in the water we drink and use every day. I contacted SimpleLab support to get further details, and began looking for a water treatment system to address the issue. After installation of our new treatment system, I contacted Simplelab support; they were very helpful, and saved us money on the follow-up tests. I've recommended their testing several times to neighbors, and all of us agree--Simplelabs is terrific!