You may really bond and trust ur physician. But it is not like dealing with an actual physicians office that deal daily w/ special needs and life happens circumstances. My visits w/ Dr. Jaw are always perfect. I had made multiple visits to work around lab work that she needed to discuss health and refill prescriptions. And I thought I cancelled all visits not needed. However one was not and came thru this morning to my surprise. I'm annoyed that being a regular patient that I could not reschedule it for a near future visit and instead was charged 50.00 I also prior to these visits reached out to the Health Team and Coordinators to explain special circumstances of my need for an emergency supply of meds due to travel. I think the draw back to the experience is everything is very robotic as far as support on the app. As I said none of this has anything to do with my physician.

Scam On April 8th I scheduled an 11:15 appointment for an online visit with a Dr. Umama Sadia. Waited 20 minutes for doctor to show up, but never did. I emailed the issue with a Plushcare rep and was assured they would not charge me. 10 minutes later they charged my credit card anyway!! Not responding to any of my emails and when I tried to call their automatic voice mail would say I have a 3 minute wait time. Twice I waited 40 minutes before hanging up on me. Don't waste your time with these crooks

No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.

Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

Beware of answering forms, you’ll get charged for them. Used PlushCare for about 1 year. Has been difficult getting through to a person if you have a question. Sometimes can be confusing trying to schedule and most recently had a form with questions pop up which I completed and then I’m charged an extra $20 for it, which insurance declined to pay. Deceptive.