Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

Absolute money grab Absolute money grab. They make it seem like it will be relatively quick and easy to get the medication you need to treat your condition yet after several tests (paid out of pocket), several doctors appts (paid out of pocket) you are $600 down and no closer to getting the medication you need. Super scam. Do not trust.

No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.

This company is a scam This company is a scam. I thought I was going to CVS.com to make an appointment with the Minute Clinic and was diverted to PlushCare. When it was clear that I made an error thinking I was at CVS.com and I learned I would be charged for the cancellation of an appointment, I contacted PlushCare. They told me they would not charge my credit card. In fact they did charge my card and repeatedly continued to charge my card monthly despite my calls to reverse the charges and cancel any ‘subscription’ (I never authorized a subscription or any charges to my card). I put a stop on my credit card and was issued a new credit card. To my utter shock, they charged my new card 2 times before I released that they continued this fraudulent practice. Do NOT engage with this corrupt, criminal business.

I have had a great experience with… I have had a great experience with PlushCare. Dr. Britton has been amazing and he has set up a treatment plan for my hypertension, high blood pressure, and diabetes that I feel confident in. The only issues I have had were in regards to prescription changes and the absence of a physical location. I requested a minor prescription for a glucose monitor right after my appointment but the customer care told me I needed to pay for an entire appointment in order to talk to the doctor or make any changes. I also was able to receive some free and reduced cost medications but the manufacturer would only ship to a physical doctor's office. Other than these minor issues, I have really been satisfied with the quality of care that Dr. Britton has provided. I also like that I can view all of my appointments, prescriptions, and summaries from the app and web app.