No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.

Waste of money The online doctor from plush care told us to have my 2 years old deal with the pain , in addition to misdiagnoses, no medication or treatment was given. We had no choice but took our kid to see other doctor in clinic the next day. Right away , the pediatrician prescribed antibiotics and other medications. I won’t use Plush Care anymore. Based on our experience , it is a scam indeed not to mention we have to pay upfront and being charged again after with insurance.

Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

Fantastic The Dr. was on time with the scheduled appointment. The appointment was easy to schedule, plenty of availability. The Dr. was attentive, carefully listened to my concerns and addressed my needs.

Super Easy Super Easy, all wonderful doctors. I have used several and I am grateful for this service. It's so much easier than traveling to the doctors office and waiting. No wait, the doctor connects on your phone video.