Great experience Great experience! I decided to try the service and was able to schedule an appointment within 45 minutes of signing up. I had ZERO wait time for the appointment and had a Rx sent to my pharmacy within 15 minutes. This process would have taken a few days at best had I made an appointment and gone to my normal primary care doctor, and I probably would have been sitting in the waiting room for an hour. With PlushCare, I scheduled the appointment, attended the appointment and got the Rx in a little less than an hour. On top of that, I got a message from the doctor the next following up on me. Amazing!

No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.

Waste of money The online doctor from plush care told us to have my 2 years old deal with the pain , in addition to misdiagnoses, no medication or treatment was given. We had no choice but took our kid to see other doctor in clinic the next day. Right away , the pediatrician prescribed antibiotics and other medications. I won’t use Plush Care anymore. Based on our experience , it is a scam indeed not to mention we have to pay upfront and being charged again after with insurance.

Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

I loved the physician I loved the physician, but I have been waiting 40 days now for Plush to send the appeal to my insurance company for the medication. I have been told several times that they are have sent their part, and the insurance company has no history of receiving it. I'm in a "he said, she said" bs of a situation and I'm giving up on them. They have charged me for 3 months of "membership", for nothing, I'm guessing that's how they make as much money as they can