I have had a great experience with… I have had a great experience with PlushCare. Dr. Britton has been amazing and he has set up a treatment plan for my hypertension, high blood pressure, and diabetes that I feel confident in. The only issues I have had were in regards to prescription changes and the absence of a physical location. I requested a minor prescription for a glucose monitor right after my appointment but the customer care told me I needed to pay for an entire appointment in order to talk to the doctor or make any changes. I also was able to receive some free and reduced cost medications but the manufacturer would only ship to a physical doctor's office. Other than these minor issues, I have really been satisfied with the quality of care that Dr. Britton has provided. I also like that I can view all of my appointments, prescriptions, and summaries from the app and web app.

You may really bond and trust ur physician. But it is not like dealing with an actual physicians office that deal daily w/ special needs and life happens circumstances. My visits w/ Dr. Jaw are always perfect. I had made multiple visits to work around lab work that she needed to discuss health and refill prescriptions. And I thought I cancelled all visits not needed. However one was not and came thru this morning to my surprise. I'm annoyed that being a regular patient that I could not reschedule it for a near future visit and instead was charged 50.00 I also prior to these visits reached out to the Health Team and Coordinators to explain special circumstances of my need for an emergency supply of meds due to travel. I think the draw back to the experience is everything is very robotic as far as support on the app. As I said none of this has anything to do with my physician.

No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.

Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

Doctors were helpful and kind I ended up seeing Plush Care doctors twice for an illness this month. Both appointments were quick and easy and the doctors were knowledgeable and kind.