USA Veins SUCKS! USA Veins is horrible! Vein Clinics of America used the same call center system, but at least they did something. USA Vein call center just deflects, makes excuses or just hangs up on the customer. Try requesting your medical records and see the run around you get. I requested mine in February 2022 and still no records, but lots of excuses. Federal law states that they must provide records within 30 days of patients request, but they think they are above the law. I don’t think this company will be around for long before they are forced to close. I will be filing complaints with the Commonwealth of Virginia and various federal agencies and urged everyone to do the same. Of course USA Veins reply with the same canned email response, but still no medical records.

I been getting treatments many times… I been getting treatments many times this place is amazing feeling so much better. Alexandria the receptionist is truly the best she is so dedicated to her work and super caring and very helpful she signs patients very quickly so you don’t wait . Dr. DiFiore at 1st avenue location is amazing he listen to your problems and take care of the issues he doesn’t rush. The lady Olga that is helping him in the procedure room is extremely nice all the staff is very helpful and caring. I highly recommend this place to anyone.

I decided to not go with USA clinic and… I decided to not go with USA clinic and I went with another vein clinic in the Twin Cities when I tried to call to find my prescription To send over to the new clinic it was a very hard process and nobody spoke English, so I couldn’t understand anybody. It was very hard to do anything with them very unsatisfied that they don’t have a front desk. We can talk to. Worst customer service!

This company is a scam This company is a scam. Their call center is clearly not in USA. They took over from Vein Clinics of America, fired all the existing employees and closed down all the clinics - or at least most of them. They will not give you your medical records. Email requests are ignored and phone calls are immediately disconnected. They are dishonest and shady. Do not go to them.

This is a fraudulent company This is a fraudulent company. Please go to a real vein specialist and not a con-artist, joke of an operation like this. Customer service is the absolute worst. Everyone who answers the phone lies to you, puts you on hold forever, NEVER RESOLVES YOUR ISSUE, no calls are returned as promised. They are a bunch of clowns in a clown show. I would never trust them. Vein clinics of America was not much better. They misguided people who did not need anything done. They sold you packages and you lost all your money when they were bought out. All about the MONEY, not you. Take my advise and do not get caught in this nest of incompetence and horrific customer service, You will thank me. The company cannot improve because they are a scam. I am in healthcare and this is NOT a safe place for anyone. Go far away from them.These places are not monitored the same and they do not care about you. They lie, cheat, and steal.