I am having horrible experience with USA vein clinic I am having horrible experience with USA Vein clinic. Before I go for evaluation in September 2022 my insurance approved all procedures. Next time I waited 1 hour at the reception because they didn’t know what to do. Reason: they have been bought out from the current company that doesn’t work with my insurance! 1 year later I started to receive bills. I contacted them and was told that the service is too old and they cannot bill the insurance. Is it my fault that you guys messed up during the transition?! I was harassed to pay. I paid amount and 2-3 months later I get another bill with the whole amount $1300. I called back and representative told me that medicaid paid already and I am only due $77. What is that? Emailed but never got response back. That is ripping billing and deserves lawsuit!

Labor Bureau Besides the ultrasound technicians going above and beyond, the corporate aspect of this company is an absolute disgrace. Undervaluing it’s employees is putting it mildly. Not only does the call center send you to clinics that no longer exist, but they overbook patients as well. Furthermore, it’s employees are underpaid and do not have any health benefits package. As a woman who is nearly 80 years old, this is unacceptable. What happened to word equality? Humanity? USA Vein Clinics will be hearing a lot more from me. I hope this review has helped at least someone realize they can receive better care elsewhere.

I decided to not go with USA clinic and… I decided to not go with USA clinic and I went with another vein clinic in the Twin Cities when I tried to call to find my prescription To send over to the new clinic it was a very hard process and nobody spoke English, so I couldn’t understand anybody. It was very hard to do anything with them very unsatisfied that they don’t have a front desk. We can talk to. Worst customer service!

USA Veins SUCKS! USA Veins is horrible! Vein Clinics of America used the same call center system, but at least they did something. USA Vein call center just deflects, makes excuses or just hangs up on the customer. Try requesting your medical records and see the run around you get. I requested mine in February 2022 and still no records, but lots of excuses. Federal law states that they must provide records within 30 days of patients request, but they think they are above the law. I don’t think this company will be around for long before they are forced to close. I will be filing complaints with the Commonwealth of Virginia and various federal agencies and urged everyone to do the same. Of course USA Veins reply with the same canned email response, but still no medical records.

Not Good I 4get the date, has been a yr or 2. I am an elder male with circulatory disease, neuropathy and prediabetic. My 1st appt i arrived on time2find a note 'they're out of the ofc4the day'? Called in, they're like they sent a text except didnt. It popped up after I called per their absence? Wasted trip, they 4got to cancel. When I later got another time, 3 female techs put me thru a bunch of tests including BP. When I then get to see the doc, he reviewed my new file tests and he's like I can't help u? His title is 'vascular surgeon'. I have all the classic enlarged & spider veins with feet numbness and lower leg pain plus arterial sclerosis. If a vascular surgeon can't help, who the hey'll can? Go figure, what a hoax. Now they still send me texts always: "It's been awhile since u saw Dr. Quack; call to schedule soon."