Agnes was really helpful at explaining… Agnes was really helpful at explaining all the aspects of using and taking care of my Biowave device. The instructions were simple and straightforward, I think my device experience should go off without a hitch!

Great Machine Ms. Mona gave me a thorough explanation about the product, its uses, and maintaining it and I was able to ask questions about everything I didn't quite understand. I also received an email from her going over some of the info in addition to several downloadable pages of useful tips and further instructions. And I was told to contact VA prosthetic for any reason about the product including ordering new parts. She was an absolute delight to work with. USMC Black'man

Communication, Understanding, Patience, is appreciated! I spoke with Sue from Biowave and she was very helpful and detailed in explaining how the Biowave Home device work. She listened to my concerns and sent me via e-mail references should I want to go back and check how to properly use the device. Even though the phone consult was a bit rushed, she covered most of the topics needed for me to start using the Biowave Home Device.

Finally, A system to help!!!! Agnes did an awesome job training me on this machine! She is very knowledgeable and thorough, with explaining how to use this Biowave machine, during the training process! She also explained how to clean the electrodes, to extend the life of them! I can't wait for the wonderful and long awaited pain relieving experience!! Thank you Agnes and Biowave!!

Susan was very helpful on the device… Susan was very helpful on the device training call. She made sure I had it working correctly, knew how to adjust it and how to care for the device too.