The rep was very knowledgeable The rep was very knowledgeable. His demeanor was exceptionally kind.

I spoke with Christina I spoke with Christina. She was knowledgeable, kind, professional and clear in her presentation. She was informative in a step by step format making it easy to understand. I enjoyed her so much. You don't always get information from representatives when you talk to companies. This is not the case here. Christina was wonderful. Thank you Christina

Representative was very informative The representative that worked with me was great at helping and answering questions for me.

My Experience with Lifeline My representative, Thomas, was very well informed on the company and, in turn, explained everything in detail to me so I understood all aspects of the system. He answered every question I asked and was very thorough in his answer. I felt comfortable and at ease during this process. I am anxious to set up the system so I can feel safe in my own home and get myself back to my normal life inside and outside my house. My stroke, even though a mild one, made me realize that I have to reach out for help in order to live my life safe. I truly appreciate Aetna and all fantastic benefits they provide. So helpful to senior citizens. Thanks again and bless you.

The purchase process was fast and easy. The process of purchasing was informative, there was not a contract, and all questions were answered before the purchase. If the purchase should prove unsatisfactory for any reason I can terminate at any time. I did not like that I could not use an automatic bank draft to initiate the service but must use a credit card.