This company has been so great This company has been so great - I purchased this plan through an AMAC promotion and we have had several times where it came in handy - the last was the most crucial. My elderly mother's sugar dropped to 23 and because of the alert the paramedics were able to come into the house and save her. We are so grateful! I live a distance from her and having this service gives me a peace of mind.

Representative was very informative The representative that worked with me was great at helping and answering questions for me.

A bit of insentivity I am really upset about this. I ordered a medical alert device a week ago, was anticipating its arrival, and discover today that you've been contacting me by email (at least 2x) to alert me to the need to docusign the policy. How many times would you have emailed me before picking up the phone and calling? Do you realize that a good portion of your clintelle are seniors? I had actually been scheduled to be out of town next week; I'm glad that was canceled and that I will be here to accept delivery of my device. I'm just really disappointed. You accepted my money. You could easily have tied this into the call I have to make for activiation.

Less than satisfactory customer service when inquiring Obtaining information was very confusing. It took several calls to gather all the correct information, only to have another option given, which really was't an option. I was given a contact number for customer service of 800.998.2400, yet on my first email from Life Station another number 800.446.3300 is the number stated to call. When I tried to get clarification, each representative had a different reason for the two numbers. No one could explain why there isn't just on number. No where in the information provide do I remember that the batterie on the GPS only last 5 days.

The rep was very knowledgeable The rep was very knowledgeable. His demeanor was exceptionally kind.