Ray was very helpful and very knowledgeable Ray was very helpful and thorough in helping me determine what the issue with my shorts might be. With that, he was able to determine they should be replaced with a new pair of a different size to hopefully resolve the issue I am having. Ray is very pleasant and I was pleased to speak with him over this matter. He is also very knowledgeable. Kudos to Ray! My fingers are crossed this will solve my issue and I can get the treatments I need to control if not resolve my situation. Thank you Ray!

I am being charged by affirm even… I am being charged by affirm even though I returned my shorts. I’ve been calling for 2 days and the phone line is busy

Still hopeful Innovo will help My shorts needed to be replaced, and they were quickly - I am not certain how much they are working to relieve my frequent nightly trips to the bathroom. I am still hopeful that I will eventually see better results.

Innovo shorts bad company I bought the Innovo starter kit but the shorts were too big . For over 2wks I couldn't get hold of anybody on the phone or via email, afyer 2wk i finally got to leave an answerphone message which promised to contact me back in 24hrs this dis not happen although I did finally get am answer via email. But they did not exchange the shorts for smaller size or offer me the refund that I asked for . I find there customer services very disappointing and unhelpful and also the website will not show refund policy or how to return the product or put you in touch with anybody that can help . I would not recommend this product or company to anyone else, which is a shame as I did buy the original product 6yrs ago and found the company a lot better to deal with back then over now .

Great customer service! Their customer service is amazing! They always go above and beyond to meet my need.