1.Reaching the customer service rep who… 1.Reaching the customer service rep who took time to try to resolve the trouble and come up with practical ideas made me feel supported.. 2. Hearing that the customer service rep would try to resolve things after our call as well. 3. Hearing back from the rep with a potential solution THANK you

Innovo shorts bad company I bought the Innovo starter kit but the shorts were too big . For over 2wks I couldn't get hold of anybody on the phone or via email, afyer 2wk i finally got to leave an answerphone message which promised to contact me back in 24hrs this dis not happen although I did finally get am answer via email. But they did not exchange the shorts for smaller size or offer me the refund that I asked for . I find there customer services very disappointing and unhelpful and also the website will not show refund policy or how to return the product or put you in touch with anybody that can help . I would not recommend this product or company to anyone else, which is a shame as I did buy the original product 6yrs ago and found the company a lot better to deal with back then over now .

Erica was very kind and she understood… Erica was very kind and she understood my frustration. She is very professional and an asset to your company.

Erica was brilliant and explained… Erica was brilliant and explained everything step by step regarding my inquiry! There was a problem with card payment and Erica put me on hold until she sought advice! Then got back to me! A very good agent to deal with top marks Erica.

Still hopeful Innovo will help My shorts needed to be replaced, and they were quickly - I am not certain how much they are working to relieve my frequent nightly trips to the bathroom. I am still hopeful that I will eventually see better results.