The customer service agents for Kineon… The customer service agents for Kineon are really professional. I'd say this company is on the right track if the customer service agents are any indication of what the company's standards are. I really look forward to when they make a product that covers a larger surface area. Please keep me updated on when that happens. I'll like to participate in the R&D.

When I asked questions I got prompt… When I asked questions I got prompt answers. And the answers always addressed my issues. The responses I received were always from a place of interest and concern. I only regret that you guys don't have an associated phone number...but, then, if you did you'd have to quadruple your staff to deal with people like me who have spent a lifetime talking for a living! Beyond that you are all great!! I received my MOVE+ three days ago and have already begun to improve in the pain level and mobility on my shoulder. I'm hopefully looking forward to further improvement to the point of complete recovery from a torn rotator cuff injury.

Very good product, hard to use This product is very good technically. Several peer reviews tap this as the deepest penetration for joint and tissue issues. It is very targeted so you need to move ie several times if you are treating an area. My biggest complaint is their strap system. Hard to adjust and inadequate for larger areas. They sell additional straps but for the price paid they should be included.

Really REALLY awful customer service… Really REALLY awful customer service experience. I ordered the move+ based on the website saying it can be used on any body part. I then discovered to use it on the back, I need an extender strap. I still order, get no notification of order processing and then they tell me that I paid for 3-5 days delivery but there is actually also a 3-5 day processing time Total mess of a company

This product works fantastically This product works fantastically. I would recommended a better fastener for the device, it often times comes apart. I’ve seen videos with different straps that are more elastic and adjustable than the ones that come with the unit. I would not recommend getting the adjustable straps 2.0 as I found that those straps are the same ones that come with the unit. The unit itself is fantastic, would highly recommend. I have bad knee tendinitis and it’s like I have a new knee now.