Really REALLY awful customer service… Really REALLY awful customer service experience. I ordered the move+ based on the website saying it can be used on any body part. I then discovered to use it on the back, I need an extender strap. I still order, get no notification of order processing and then they tell me that I paid for 3-5 days delivery but there is actually also a 3-5 day processing time Total mess of a company

Coupon confusion They said $50 off and sent me a coupon that didn’t work. I contacted them about this and they ignored it. Had my wife send email and phone number to get her own $50 off code and they never sent her anything. Still concerned, but I was eventually contacted by customer support. Hopefully getting things sorted out.

Quick replacement of broken module and excellent user results I have a broken module and they are sending me an replacement. Excellent customer service. The Move Pro+ has been a game changer for. My left knee has torn meniscus on both sides and I was taking both Celebrex and Tramadol to keep the pain manageable. I started using Move+ (V1.0) when it first became available on their crowd funding site months ago. Using it made an immediate improvement and I was quickly able to stop all pain medications. Have since moved on to the new Pro model and it has several user improvements. I use the Move Pro each morning while reading the newspaper. Rarely have knee pain now.

Great product. Get the accessory straps! I use the Kineon Move+ every day on multiple parts of my body, including knees, elbows, forearms, lower back, and shoulders. It does seem to help in reducing inflammation and speeding recovery, as well as healing injuries. Get the adjustable strap and extender strap if you want to get the most out of the product.

Customer service was quick to respond Customer service was quick to respond! I’m using the units 3 times a day for 15 minutes on my knee. Hope this maximizes the chances of the meniscus tear being able to heal. I know meniscus heals very slowly, if at all. I’m also trying shockwave therapy and Bioptron along with Kineon. Thanks!