When I asked questions I got prompt… When I asked questions I got prompt answers. And the answers always addressed my issues. The responses I received were always from a place of interest and concern. I only regret that you guys don't have an associated phone number...but, then, if you did you'd have to quadruple your staff to deal with people like me who have spent a lifetime talking for a living! Beyond that you are all great!! I received my MOVE+ three days ago and have already begun to improve in the pain level and mobility on my shoulder. I'm hopefully looking forward to further improvement to the point of complete recovery from a torn rotator cuff injury.

Move+. A great joint pain reliever. great product. Being a health & fitness fanatic from 14 yo now at 85 I get some pain now and again. Bought the Move+Pro and it has helped me immensly knees shoulders the pain was diminished to a satisfactory degree anably me to keep training with minimal pain. However I have had move for I guess 5-6 months when all of sudden it stopped working. The Move people are very helpful in trying to work out what went wrong. Will update once I find out what the problem is.

They send to another address (country) my package I´m from México and i was doing my research for worldwide shipping i email them before i purchase kineon, I had to ask them by email for my package because in 2 weeks they can never sent it. I pay for international shipping and the Navidium protection and i put my address which is in Cancún, Mexico. UPS says that my package was delivered today and i had no package in my building, i enter to the page and i saw that the put another address. I had the screenshots where i put my address. This is an investment and its not a cheap device. I dont know what happend with my package!

Great Customer Service Great Customer Service, so far I have not received the order that I have placed awhile ago, simply because my parcel has gone missing in transit. Kineon with their great customer service has since replaced the lost order, however I have yet to receive it. One of their CS (Reginald) was very helpful in everyway, has helped me sorted out the missing parcel. GREAT JOB.

Problem Solved Quickly One of the modules came apart when I took it out of the battery charger. I contacted Kineon and immediately I was queried as to it's condition and it's role with the other two modules. I responded and very quickly they told me that a new module would be forthcoming. Excellent customer service. Thank you Kineon!