Really REALLY awful customer service… Really REALLY awful customer service experience. I ordered the move+ based on the website saying it can be used on any body part. I then discovered to use it on the back, I need an extender strap. I still order, get no notification of order processing and then they tell me that I paid for 3-5 days delivery but there is actually also a 3-5 day processing time Total mess of a company

Customer service was quick to respond Customer service was quick to respond! I’m using the units 3 times a day for 15 minutes on my knee. Hope this maximizes the chances of the meniscus tear being able to heal. I know meniscus heals very slowly, if at all. I’m also trying shockwave therapy and Bioptron along with Kineon. Thanks!

Very good product, hard to use This product is very good technically. Several peer reviews tap this as the deepest penetration for joint and tissue issues. It is very targeted so you need to move ie several times if you are treating an area. My biggest complaint is their strap system. Hard to adjust and inadequate for larger areas. They sell additional straps but for the price paid they should be included.

Problem Solved Quickly One of the modules came apart when I took it out of the battery charger. I contacted Kineon and immediately I was queried as to it's condition and it's role with the other two modules. I responded and very quickly they told me that a new module would be forthcoming. Excellent customer service. Thank you Kineon!

They send to another address (country) my package I´m from México and i was doing my research for worldwide shipping i email them before i purchase kineon, I had to ask them by email for my package because in 2 weeks they can never sent it. I pay for international shipping and the Navidium protection and i put my address which is in Cancún, Mexico. UPS says that my package was delivered today and i had no package in my building, i enter to the page and i saw that the put another address. I had the screenshots where i put my address. This is an investment and its not a cheap device. I dont know what happend with my package!