Really REALLY awful customer service… Really REALLY awful customer service experience. I ordered the move+ based on the website saying it can be used on any body part. I then discovered to use it on the back, I need an extender strap. I still order, get no notification of order processing and then they tell me that I paid for 3-5 days delivery but there is actually also a 3-5 day processing time Total mess of a company

Coupon confusion They said $50 off and sent me a coupon that didn’t work. I contacted them about this and they ignored it. Had my wife send email and phone number to get her own $50 off code and they never sent her anything. Still concerned, but I was eventually contacted by customer support. Hopefully getting things sorted out.

They send to another address (country) my package I´m from México and i was doing my research for worldwide shipping i email them before i purchase kineon, I had to ask them by email for my package because in 2 weeks they can never sent it. I pay for international shipping and the Navidium protection and i put my address which is in Cancún, Mexico. UPS says that my package was delivered today and i had no package in my building, i enter to the page and i saw that the put another address. I had the screenshots where i put my address. This is an investment and its not a cheap device. I dont know what happend with my package!

Highly Recommend product and the company 1. Excellent customer service. I've had a few issues with modules and the company was very quick to send a replacement. 2. I had meniscus surgery over 6 months ago and nothing was working to reduce swelling and pain. The move + along with "voodoo floss" has given me a HUGE benefit and reduction in inflammation.

Great Customer Service Great Customer Service, so far I have not received the order that I have placed awhile ago, simply because my parcel has gone missing in transit. Kineon with their great customer service has since replaced the lost order, however I have yet to receive it. One of their CS (Reginald) was very helpful in everyway, has helped me sorted out the missing parcel. GREAT JOB.