They send to another address (country) my package I´m from México and i was doing my research for worldwide shipping i email them before i purchase kineon, I had to ask them by email for my package because in 2 weeks they can never sent it. I pay for international shipping and the Navidium protection and i put my address which is in Cancún, Mexico. UPS says that my package was delivered today and i had no package in my building, i enter to the page and i saw that the put another address. I had the screenshots where i put my address. This is an investment and its not a cheap device. I dont know what happend with my package!

Coupon confusion They said $50 off and sent me a coupon that didn’t work. I contacted them about this and they ignored it. Had my wife send email and phone number to get her own $50 off code and they never sent her anything. Still concerned, but I was eventually contacted by customer support. Hopefully getting things sorted out.

When I asked questions I got prompt… When I asked questions I got prompt answers. And the answers always addressed my issues. The responses I received were always from a place of interest and concern. I only regret that you guys don't have an associated phone number...but, then, if you did you'd have to quadruple your staff to deal with people like me who have spent a lifetime talking for a living! Beyond that you are all great!! I received my MOVE+ three days ago and have already begun to improve in the pain level and mobility on my shoulder. I'm hopefully looking forward to further improvement to the point of complete recovery from a torn rotator cuff injury.

Quick replacement of broken module and excellent user results I have a broken module and they are sending me an replacement. Excellent customer service. The Move Pro+ has been a game changer for. My left knee has torn meniscus on both sides and I was taking both Celebrex and Tramadol to keep the pain manageable. I started using Move+ (V1.0) when it first became available on their crowd funding site months ago. Using it made an immediate improvement and I was quickly able to stop all pain medications. Have since moved on to the new Pro model and it has several user improvements. I use the Move Pro each morning while reading the newspaper. Rarely have knee pain now.

Great product. Get the accessory straps! I use the Kineon Move+ every day on multiple parts of my body, including knees, elbows, forearms, lower back, and shoulders. It does seem to help in reducing inflammation and speeding recovery, as well as healing injuries. Get the adjustable strap and extender strap if you want to get the most out of the product.