AQ UG DEFECT Hi, this is already the second Safe AQ UG device I get from Amazon that is faulty. It does not detect blood urea data. I have not found your warranty or repair center in Europe.

The meter did arrive at time The meter did arrive at time. I have had some difficulties to get the first result but your responses on my questions were quick and helpful. Your user manual is a little bit confusing need more explanation on the difference of the blood channels from ric acid and glucose strips. It's a pity that that the units on the meter are not customizable. I did not pay attention during the order of my meter I got one with the units mmol so that i have to do the calculation to mg everytime. N.B. In your order document it's noticed that orders inside EU would be with the mg units and for UK in mmol. Luxembourg is part of the EU

They actually contacted me as I ordered… They actually contacted me as I ordered the wrong product. The told me, they supplied the link to the right product and they refunded me. That's what I call superior & delightful customer support!

Slow to inform customer of progress. The item purchased is in itself good quality and performs well. The problem for me was lack of information related to confirmation of order, subsequent information related to status of order and lack of clarity about who it was being delivered by and when.

The blood glucose meter which I received is not working! The blood glucose meter which I received does not seem to be working. When I switch it on, pressing button M, the screen shows three bars. Pressing buttons D and C has no effect on the screen display. Can you please advise me on what to do?