The customer support was excellent The customer support was excellent. They patiently walked us through everything and helped us resolve the issues we were having.

Asked for some help and was promptly… Asked for some help and was promptly provided excellent follow up from Lena. Really all the info needed is on the website! Looking forward to receipt of my new Silvertree Reach soon! Purchased 02-22-2024.

Great Concept - Needs a Few Enhancements Bought this for my MIL as an alternative to the pendant-style fall detection monitors. She loves that it is a watch style. Being visually impaired, the text alerts if she sets off the system do not work for her. She needs a phone call. Monitor does seem super-sensitive. The 15-seconds for her to quell alarm if it thinks she fell is not a long enough window for a visually impaired senior to react. Also, many of her friends were interested in this system but quickly became disinterested when they realized it didn’t also function as a watch.

So far I have not had an emergency with… So far I have not had an emergency with my Silvertree, thank God. I took advantage of yearly rate for monitoring. Customer service has been prompt and helpful. Poor battery life, am allergic to the wrist band causing itchy rash. Comfortable to wear tho. Will reconsider at the end of year subscription as I am concerned at the lack of a microphone in wrist unit.

the customer service is fantastic the customer service is fantastic. they will get you thru anything and solve all and any problems you may experience. i was intimidated by the technology at first but now perfect with it all. love the design of the device and so comfortable to wear. most folks think i am wearing an exercise device ! so happy with it.