Great product Great product, exactly as shown, fast ship and great communication

This company is awful This company is awful. I ordered a snow jacket for my dog, it did not fit correctly and they made it nearly impossible to get a refund. It was very diff to even get a reply about how to send it back. I was issued a credit from my credit card company after a dispute, but now they want me to cancel the dispute so they can issue the refund, which I’m not dumb enough to fall for. Do not order from this company

If i could give them a zero If i could give them a zero, I would. Buyer Beware. They will fight you on every way to avoid giving you a refund. First they offered me a 10% discount on a future purchase. Then they said I had to send pictures to show the items were unused, which I did. I sent it USPS with tracking and kept my proof of delivery. After a month of no refund, I contacted them and was told it takes the warehouse awhile to process it. After three months I disputed the charge with my credit card company. I immediately heard back from them apologizing for not taking care of my refund and asked me to drop the dispute so they could issue me a refund directly. My credit card company advised me NOT to drop the dispute, as I might loose my rights to dispute again if they did not issue it. Now they are telling my credit card company they never received the return. Good thing I printed and saved my USPS delivery confirmation.

A lesson learned I enjoyed browsing the products online, and it is inspiring to see so many beautiful products for pets and it makes you excited to want to spoil and pamper your pets... The reality of receiving the actual products was ultimately a bit disappointing. I suddenly realized the reviews on their website were not to be trusted. The rug I received had multiple reviews saying no shedding and how great a rug it is... When I ran my hand through it, it was as though I had glue on me, there were so many loose long polyester fibers coming off of it and getting everywhere! Just imagine how many would have ended up in my baby's digestive tract if I kept it! It is not enough to offer only a 30% discount in cases like this. I will be mailing it back and not sure yet how much the shipping will cost. The other is a bed I got, and overall I do like it a lot. However, the way the memory foam pad was packaged, left some slight creases on it even after letting it decompress for 24+ hours, and there had been a yellow stain mark on it. For a company that claims to be all about our pets and wanting the best for them, you will learn it is very deceiving. The actual quality and service you receive from them will tell you how much that is just not the case and that you've been scammed! It's not a good feeling, and since they no longer have my trust, I will NOT be ordering from them again! Once I finally had the idea to google search how trustworthy the company is and found it on here.. it's all making sense to me. If only I had thought to check this sooner! A lesson learned.

Exceeded expectations After reading all of the negative reviews, I was terrified about the quality and whether we would even receive the blankets. Well, they arrived today, and wow—they are GREAT! They are thick and super soft! Hopefully, they will hold up over time, but we are super happy with them for now. No need to worry if you are on the fence.