Things are getting better. Previously my experiences have been frustrating to say the least. Getting a live body on the phone in a timely manner was next to impossible. But now I have the email address of a customer service rep who has made it so much easier to order my refills. This last time was the easiest and best yet of my 4 times of ordering. Hopefully this trend continues. The only glitch was I wasn’t notified when my shipment shipped and the FedEx driver did not put it in a dry area so the exterior box got very wet and one of the interior boxes was wet as well but thankfully nothing was ruined.

Help With Returning Supplies I had called to have an order placed on hold so I could try a different bag that was being sent to me to try from Coloplast but the order was sent out anyway so I ended up with a three month of supply of bags that I may not want if the other bag works out better. I called and spoke with David at comfort Medical and told him of the problem and he had Kate, a customer service agent call me and set up a return. Fed Ex came two days later and picked up the pouches. Was so grateful for such wonderful customer service. David and Kate represent your company well.

Off to a Great Start Wow, I have been dealing with multiple DME companies over the years and your friendly greeting by Lynette made my long day. She was so helpful in guiding me through the ordering process and what to expect. Plus she was able to work out my insurance challenges. I am impressed with the Coloplast products and look forward to getting my first delivery.

I am a brand new client and ostomy… I am a brand new client and ostomy patient. I have high hopes for my relationship with your company. It means a lot to me that this company is owned by the manufacturer of my chosen products. I had disasterous experiences with my former supply company. Communication is a high priority to me.The representitive ( lovely lady named Chris) that I spoke with took her time to listen to my concerns and informed me of the status of my first order. The order arrived as promised and was complete and correct.

Shaky start-up Got my welcome kit pretty fast which included about 15 - 20 catheters. Big screw ups getting the next delivery. There was apparently a problem with the doctor's prescription not having the duration included. Not sure what happened between you and the doctor's office but I was on the phone with you a few times concerning a medical release from visiting nurses. It all worked out but not without major concern as my first month's delivery arrived the afternoon of my using my last catheter that morning. Not a very good start....