The Customer Service staff are terrific… The Customer Service staff are terrific on the phone. They are always pleasant and helpful. Compliments and thanks to them all. My biggest problem with Comfort Medical is your website. It is impossible to use unless you are ordering the exact same products and quantities as the previous order. I really thought it would be fixed by now. Thank you.

No response with Online order Placed an order for my father's Ostomy supplies on February 23rd via the company's website. As of March 8th had no response from the company. Contacted the company via phone and the representative stated she could not locate my father's account. After giving her the information several times she suddenly is able to locate his account. At this point she asked which products does my father use? When given the information, she stated they do not carry that brand. (Hollister) The website allowed me to choose Hollister and WHY did NO ONE contact us? We have been waiting for a response since February 23rd! If the brand you prefer is Hollister, skip right by this company. When signing up online, expect ZERO customer service. While allow consumers to sign up online only to be ignored?

Calling the 800 number is frustrating Calling the 800 number is totally frustrating. Getting a live person who just takes down your contact information is a waste of time, because more times than not, I don’t get a call back. When I finally got through to an order taker, she was fantastic. She gave me her email address, so I can communicate through email now.

Thank you to customer service I normally don’t write reviews but this one. I recently changed my doctor due to new insurance I spoke with Beverly who helped me through the process until I seen my new doctor. I wasn’t sure if I would get my order before running out of supplies. I am glad I went back with Comfort Medical for my ostomy products.

Comfort Medical is the best. Comfort Medical is so easy to work with when ordering supplies. Their representatives are kind and courteous and always willing to help. They even call ahead to make sure I have supplies on hand or if I need to re-order. It doesn't get any better than that.