Off to a Great Start Wow, I have been dealing with multiple DME companies over the years and your friendly greeting by Lynette made my long day. She was so helpful in guiding me through the ordering process and what to expect. Plus she was able to work out my insurance challenges. I am impressed with the Coloplast products and look forward to getting my first delivery.

Don’t know…been trying to reorder my… Don’t know…been trying to reorder my catheters for almost 1 month. Am almost out and will be forced to reuse them. Don’t know why they can’t communicate issue with dr. This is VERY disappointing as I’ve been a customer for over 1 decade and have never had this problem before. It is now Feb 5 and I STILl haven’t received my order. Will try to get by and reuse catheters. Sorry state of affairs and on the part of supplier and their vendors.

Lynette was so helpful when talking to… Lynette was so helpful when talking to me! I still have not received my first order but I am hopeful given how helpful the call was.

GOOD and BAD GOOD: I like that your customer service reps are understandable. I am not prejudice but, another companies reps had such strong accents that I had trouble communicating. Your reps are friendly. BAD: I have been your customer for less than a year. During that time I have been told your web access doesn't work because it is being redesigned. I can not access my Comfort Medical account from the web or the app. When is this going to be fixed?

Help With Returning Supplies I had called to have an order placed on hold so I could try a different bag that was being sent to me to try from Coloplast but the order was sent out anyway so I ended up with a three month of supply of bags that I may not want if the other bag works out better. I called and spoke with David at comfort Medical and told him of the problem and he had Kate, a customer service agent call me and set up a return. Fed Ex came two days later and picked up the pouches. Was so grateful for such wonderful customer service. David and Kate represent your company well.