Don’t know…been trying to reorder my… Don’t know…been trying to reorder my catheters for almost 1 month. Am almost out and will be forced to reuse them. Don’t know why they can’t communicate issue with dr. This is VERY disappointing as I’ve been a customer for over 1 decade and have never had this problem before. It is now Feb 5 and I STILl haven’t received my order. Will try to get by and reuse catheters. Sorry state of affairs and on the part of supplier and their vendors.

Off to a Great Start Wow, I have been dealing with multiple DME companies over the years and your friendly greeting by Lynette made my long day. She was so helpful in guiding me through the ordering process and what to expect. Plus she was able to work out my insurance challenges. I am impressed with the Coloplast products and look forward to getting my first delivery.

The Customer Service staff are terrific… The Customer Service staff are terrific on the phone. They are always pleasant and helpful. Compliments and thanks to them all. My biggest problem with Comfort Medical is your website. It is impossible to use unless you are ordering the exact same products and quantities as the previous order. I really thought it would be fixed by now. Thank you.

Help With Returning Supplies I had called to have an order placed on hold so I could try a different bag that was being sent to me to try from Coloplast but the order was sent out anyway so I ended up with a three month of supply of bags that I may not want if the other bag works out better. I called and spoke with David at comfort Medical and told him of the problem and he had Kate, a customer service agent call me and set up a return. Fed Ex came two days later and picked up the pouches. Was so grateful for such wonderful customer service. David and Kate represent your company well.

Top Notch Company I recommend Comfort Medical for your ostomy needs! Tyler answered the phone when I called. He did such an amazing job for me! He was helpful, friendly, professional and made my transition from my old supplier a breeze! Thanks for making the transition so hassle free and effortless on my part! Jeannette Bolin